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Original Comment Booked a hotel through Booking.com (MISTAKE) for a business trip. Trip was cancelled and a new date was unknown so the hotel reservation was cancelled (9/9) prior to the trip. Booking.com did change my Mastercard. As of today (919) I am still waiting on Booking.com to credit me for the booking. The hotel advised they cancelled the reservation and notified Booking.com. I contact the hotel again today to see what the issue was. They stated that Booking.com has to issue the refund since they are the once who charged the Mastercard. I am so frustrated with this situation and disappointed by the lack of customer service. This should have been a simply matter to resolves but instead it has become a nightmare.

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