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Original Comment I am still having issues with my car as of today. I bought my MDX at the Acura Carland dealer and always did the service at this location. I have been having a problem with my vehicle where the car hesitates and then jump forward. It is a danger to me because it does it at the stop light and even on the highway. I took my vehicle in twice for the same problem, but no one can figure it out. I was told after each service to drive the vehicle for 1000 miles to do a relearn on the service that was done. I did that, but there was still a problem. I had to take my car to the dealer a third time, this taking away from my busy schedule to do so. The service manager Hector Hernandez was very rude and dismissive. I suggested to him to try a service procedure since the dealership cannot seem to figure out what's wrong with my car. In an insulting tone without any concern, &quot;if we try that and it doesn't work, then what?&quot; It is not up to me to figure then what. I bought my vehicle at that location,<br /> service it at that location, and still have a problem that they still can't figure out or fix. But instead of saying to me, we recognize that you're having trouble and together we will try and figure out what's causing it, which would have been the customer service I expected from the service manager to a local customer, I was asked by the Service manager Hector Hernandez, &quot;if we that and it doesn't work, then what?&quot; This was quite a turn-off for me. I have been driving from Honda to Acura for 28 years but after this encounter with Hector Hernandez, I no longer have any confidence in the Brand. There is still a problem with my vehicle that they can't seem to figure out.

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