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Original Comment Working with Ashley Furniture has been one of the worst experiences I've had In my entire life. Upon spending nearly $10000.00 on furniture it has been 6 months and I have yet to receive the $2000.00 in cash rewards back that I was promised. It took just over 3 months and several incorrect deliveries on a weekly basis before we finally received all of our furniture. <br /> In addition to this MAJOR inconvenience and unnecessary stress every time I spoke with the Ashley sales manager he would continually speak of how tough this situation was on him...making the entire situation even more annoying not to mention the slew of broken promises that ensued. CustomService 101: at the VERY least empathize with the customer and then correct the mistakes that have been made, or at the very least attempt to.<br /> Now it has been almost 6 months... one of the MOST enticing reasons as to why I purchased so many furniture pieces from Ashley was because the Sales Manager of the Prescott, Arizona store PROMISED me that I would get approximately $2000.00 back in credit card rewards, redeemable anywhere. Every time I contact the store or the Sales Manager I get the runaround. I have yet to receive any of the rewards I was promised. The sales manager rarely returns my calls or texts and when he does he blames someone else and makes yet another promise he then proves incapable of keeping.

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