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Original Comment They lost our furniture and two weeks later we still have no answers. I have spent countless hours with these five people Sergio said he'd call us back never did Anthony called him spoke with him said he'd get back to us never did someone else from distribution didn't get her name I apologize for that. She said she would call us back she never did spoke with Renee from customer service also spoke with Roxanne from scheduling nobody seems to know where half our furniture is we have paid in full $10,000 worth of furniture and we got one chair one council half a bed the disappointing part is all the time I've spent hours calling being put on holdAnd no one giving me answers or passing the buck will call you back which never happens very disappointed with the service lack of service from pottery barn I am going to contact the federal trade commission if this is not resolved by Monday and our money refunded and you can pick up the chair half a bed in console....This would never happen with RH....We are demanding a refund for the 10,000 we spent.

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