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Original Comment We stayed in Laurinburg NC, we came in from out of state for a funeral. The first appearance is good. The receptionist that night was very professional and knowledgeable and courteous. She found our reservation and booked our rooms. We had to switch rooms because the fan in the bathroom would not shut down, that was no problem. She was very helpful with that as well. The next thing was that our used towels were removed but not replaced. Including the bath mat. Which we had to get back ourselves. Ok, not too much of a big deal. We did not have time to worry about things, we are grieving and just want to be able to be able to concentrate on what we came for. The next thing though is NOT ok, I was in the bathroom, a BED BUG Is walking across the floor. I immediately try to inform management, the receptionist that has been there for the past day is not very motivated and barely nods her head while sitting down when we walked in prior times. We are informed that the manager was too busy to talk to us. I explained the situation to the clerk, she passed it on to the manager who advised her what to do, seemingly not to busy to listen to her. They said they would send the janitor , which I declined because we were getting dressed. As we came down to reception, I showed the bed bug to the staff. I have not seen a less surprised reaction than that in a loooong time. The first thing the manager, now available because I've seen her sitting unoccupied in her office , said. We will make an adjustment. I told her it was not about the money, but about the fact that I got the cold shoulder treatment after trying to help her out about letting her know the hotel has a bug issue. Bed bugs is not an easy thing to deal with, I'm not willing to have a bed bug issue because a hotel which we paid for is unable under this management to rid the problem. Now we can not take our luggage into own houses without drastic measures, making sure we do not get infested.

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