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Original Comment My name is Alicia Dickerson. Today I've experienced the worst customer service. I had a reservation for pick up at the SBN airport. There was a lady by the name of Claire, who was very rude an unprofessional. My rental was to be picked up at 12. Fastbreak was not an option. Claire first gave me a Nissan Frontier. I informed her that my reservation called for an interim date vehicle. She the replied that there was no clean vehicles and that I would have to wait. By 1:00 I asked for an estimated time that my reservation would be ready. She replied 15 minutes and that she was waiting for the person responsible for cleaning to bring her keys. No one ever came inside to bring keys and at 1:39 she called my name and claimed to be giving me an upgrade. The representative was rude and had no regards to my schedule. I would hope that she is disciplined. I've always used Budget for my rental needs, but after today I may have to reconsider.

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