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Original Comment I contacted manager Mike via email on June 7th to inquire about a group rate, but I never received a reply from him. I proceeded to book my rooms online and chose the option "pay when you arrive", but my card was charged before my arrival. On July 3rd, I called the hotel (Days Inn Camarillo) and asked to speak with the manager (Mike was the manager for that evening), but he was unavailable. I left my number for him to call me back, but he did not. I called again later that evening and the front desk person (female, I didn't get her name) transferred my call to Mike. He picked up the phone and then hung up without saying anything. I called two more times and he did the same thing. I called back again and asked the front desk person why the manager was behaving so rudely and she could not explain his actions. She was polite and helped me with reservation changes. As a frequent traveller, I value customer service and hospitality. I was very disappointed by the way Mike was, I had a large group of guests that I wanted to accommodate at this hotel (7 rooms), but I decided not to because I didn't want my guests to experience Mike's rudeness. I hope Days Inn Corporate address this issue and ensure that their staff (manager) are trained to provide a better service to their customers.

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