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TracFone had us return the phone saying it would be replaced. That was Aug 4, This came after 2 months of their customer service giving a million reasons why the phone was not working. Now the best we can get is that "the phone is in the queue ..call back in 3-5 days." No-one can any kind of answers but keep saying that we should put the sim card into a different phone. DUH.. TracFone HAS the phone and the SIM card. All we need now is the name of TracFone's legal representative that can give some real answers. And get the phone returned to us. But don;t worry. Tracfone still wants monthly service payment for a phone that they have and will not return.


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