Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment On 9/27/23 at 10:20am I went to the DSW store in Pasadena California. I use to work retail for over 15 years and wanted to go in earlier to get better service. As I walked in to the store there were no customers in the store. I observed one person in the cashier whos name is Marcela and a young male bringing out stock in the clearance section. No one greeting me. I usually purchase online due to bad customer service at in store. I wanted to purchase short brown booties which I did not find any for work. I walked towards the Keds section and found the double decker black leather in 8 ½ but I needed a size 9. As I walked to the register with the 8 ½ on hand, there was an employee the register named Marcella. As I approached the employee Marcella (who was the only one in the register) I asked if she can help and look for a size 9. Marcella stated "no the other cashier can help you" and I looked and no one else was around. So I said I will continue to look around. Never once Marcella apologized or greeted me. I went back to the register and this time there was another cashier who was helping two older women. Marcella then stated she can help me, I asked her if she can check if there is a size 9. She said no one has a size 9. I asked if she can validate my parking ticket, Marcella responded "no you need to buy something." So this whole time I was at the store and she could have helped me form the beginning and she was not helping anyone else, I still had to pay for validation. Marcella did not want to accommodate since she obviously seemed unhappy and had a bad attitude. I love Pasadena and I will never shop at the DSW store again. I will shop online and never go into the store. I believe the employee name was spelled Marcela or Marcella.

Feedback

Your Name

Your Email

Verification