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Original Comment Although I have shared this "story" or situation at least 17 times (because I too have been hung up on several times) I look forward to sharing it the next two times with the Better Business Bureau and the FCC. My difficult situation is now an IMPOSSIBLE situation, thanks to SafeLink. A single mother with a special needs six year old, and I have no working phone now! I am a college educated female who currently has several resumes and applications out there, but if any of them call, how will I know?? Your company is a joke! Customer Service Reps who don't give a sh!t and just hang up on you when they are done trying to help you or when things get tough. And in my profession, I've guided many clients to SafeLink for their Lifeline service. You can bet the bank that I will NEVER suggest SafeLink again to anyone and I will tell EVERYONE not to use SafeLink. I have tried every possible way to get the proper help from you and am at a total loss! Worse off than before I chose your company. My last shot was the Web Chat and after twenty five mins of back and forth information exchange, the rep says "I will have someone contact you. What's a good number to reach you?" OMG, did we not just discuss that I don't have a working number currently?! Holy sh!t! Done!

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