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Original Comment Hi! There is a problem with the postcard sent to patients. The form number of the card appears to be PVATRE01, a part # (perhaps) is 16810011-022-00005009. The past card states that the recipient (patient) has scheduled an appointment (time and date are printed on the card) which must be confirmed. <br /> <br /> On the day after receiving the postcard, I call the office and was told by the technician side of the operation that the doctor's office was not open and I should call back the next day, after 9:20 am. She also said there was no appointment scheduled for me on the date/time printed on the card. Somehow they managed to get my name right -- will wonders never cease! <br /> <br /> I called back today at 9:30 am. The Dr.'s office told me there is no appointment scheduled for me and THERE NEVER WAS. She offered the first open appointment is December 29, at 12:20 pm. I of course took that appointment. <br /> <br /> When I complained about the misleading postcard message, I was told it is not controlled by the individual office, but is controlled by the corporate office. Whether that is true or not is of no matter: the Corporation certainly has a responsibility to remedy the situation, which this office claims to have reported several times. <br /> <br /> But I want you to know that the obvious deceit of the day is the luring aged people who live pretty much hand to mouth these days and are easy targets for the extra charges for missing medical/dental/etc. appointments is NOT APPRECIATED. <br /> <br /> I have used your company services for eye exams and to purchase a number of pairs of glasses in the 24 year since becoming a resident of Norfolk, VA. I am sorry that you are turning out to be just another immoral, anti-truth social pariah.

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