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Original Comment I bought a certified used Honda Accord (2015) and added a service plan for 3 years bumper to bumper service policy. I've taken my vehicle in for a new starter. I was there for over 4 hours. I also had an issue with a flat tire and flat spare. I called Elcajon Honda and was told my service policy covered the tow to the dealership and was given a number. My car was towed to the dealership where I waited for over 3 hours for a new tire. I was charged for the tow. When I questioned why was I charged for the tow I was given a big run around by my service advisor, the service manager , the finance department ! Everyone telling me they would look into it and get back to me and no one did! I missed work because it took so long to get a new tire and spare. <br /> I have read some of the other comments and see that many people are having problems with service departments at Honda. Why is this? I would not recommend Elcajon Honda to anyone! Very disappointed ! Very upset!

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