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No one ever answers the online help center. It states 3 minute wait, and a stayed on for 2 hours without any human answering. The bot is useless, and can't do anything. It says it will get a representative, and then asks what you want again, and drops the conversation. This is the worse experience I ever had with an online shopping experience. Now, because no one would cancel my missing part claim ( had the part made) that I tried to cancel the minute it went through. Because I couldn't get a human for 24 hours later, you are stuck paying postage to and from Florida, for a 120 pound item. I wonder how much money is wasted because you can't hire someone to do customer service.


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