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Original Comment Booked with Hotels com as normally do .<br /> This time terrible experience I think potentially there are false review on hotel com web site as on looking on other sites people had same experiences as my family.<br /> Stayed at Palm Beach Hotel Tenerife rated a s 7 and good hotel.<br /> Far from it booked chairs. Warped door down to rhechipboard' holes in walls 'bare electrics in bathrooms' furniture and wardrobes and beds broke. Patio doors broke. Crickets in air conditioning'cockroaches .<br /> Asked Hotels com and the Hotel for a full refund so we could leave . Was also with my 84 year old mother so needed to be next door. They offered us different rooms equally as poor but had been painted so only difference.<br /> Despite complaining nothing got repaired or fixed. Cold food rude chef to my 84 year old mother when she asked him to cook an egg slightly longer. Luckily a gentleman stepped in and politely told him she was the customer and he should do it.<br /> Hotels com said they cannot issue a refund but two travellers who were also complaining with Hotela coma nd there sister company Expedia git a full refund.<br /> Hotels com you have left me and my family no choice to use tbe Consumer Rights Act and Misprepresentation Act to go through a legal route. Nearly 5k for 1 star accomodation is disgusting

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