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I am so disappointed. I have been a customer of Verizon for over 30 years. Today is the first time i needed help but did not get it. I currently live in Germany. I recently purchased an iPhone 15 because my 11 was no longer of good use for me. I was using the 11pro max before I purchased the new one. In order to use the 15 in Germany I need to have the SIM unlocked. I was not told about this information and as a matter of fact the salesman told me the eSIM would work when I got back to Germany and had the eSIM installed. This inconvenience is really impeding my job and I'm not sure what I need to do.


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