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Original Comment Well as of midnight this Sunday morning I have spoke to 14 employees in 2 days guess what my hotspot still don't work they tried to tell me to begin with you use your 5 GB I said I have ACP and lifeline I got 10 gigabytes oh no you got five okay hung up called right back next person you use your 10 GB I said the last person just told me I had five you're telling me I got 10 what's going on what do I got do y'all know you even got computers hung up called back they didn't like that third call cuz I was like you're now being recorded for all that he assurance also found out they cannot hang up on you really they have to like turn your phone off to actually hang up on you cuz if you just hold the line and don't hang up they either take their headsets off and do something or something I don't know if they don't hang up that's turn your phone off first so about seven of these employees have listened to an hour long of loud gospel music cuz after I got to about the 7th employee in a day I was pretty hot I have recordings I got belligerent I got loud I got mad I cussed everybody out I still don't have a hotspot I've used 1 GB out of my 10 and my hotspot will not turn on at 11:44 tonight they cut my phone off so they can get off the phone cuz they close at 11:45 p.m. this company sucks I have voice recordings of most of my phone call conversations with them it took them 3 weeks to activate my phone when I finally got it 3 weeks to activate my phone just to almost a month into it hotspot quit working last month finally got transferred to a nice lady last month check my hotspot right on boom no problem this month I've been through by a little by tomorrow morning when they open at 8:00 a.m. is probably going to be about 40 employees cuz I'm going to start blowing them up two phones calling two of them at a time somebody's got to fix this this is ridiculous makes no sense on how a company and I'll push a button and turn my hotspot back on that day I seriously think they're turning it off now last month lady turned it right on boom no problem this month all we got to follow the troubleshooting steps in the computer and I beat them to it I'm like nope that ain't going to work done did it you don't think the 14 people in front of you have told me to do this I done did that done did that done did it did it lady kept me online for 2 hours talking to me finally end up had me factory reset my phone and said she'd call me back never heard nothing how's possible don't work this company sucks needs to be shut down burn down or something I don't know need to be something cuz they they suck the phone suck they sent me a phone that has no tap pay no fingerprint reader I have nothing I think my pager back in the '90s was smarter than faster and better than this phone is it's free yeah I understand that but I still pay for it I pay taxes I still pay for it I'll be kind of glad I wish I would have never transferred to this company I should have stayed at T-Mobile T-Mobile if you're reading this forgive me of my bad ways and give me another chance everybody else don't go to SafeLink wireless service or TracFone wireless service they all suck if you're the CEOs the owner of this company so whoever I shareholder whoever y'all need to shut this company down cuz it sucks burn it down something do something cuz it sucks it's not even worth it

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