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Original Comment Today I called because I had purchased a rug cleaner and in the box we received an incorrect tank for the solution and clean water. We purchased this product in 2021 but it was never used. It was in a box because of a move that we had made and building a home, so when we went and opened it to use it found that it was unusable since we didn't have the correct tank I called to get a correct tank due to your error and was told I had to purchase one. I was willing to pay half price for it, but was told I could have 15% off. Needless to say I didn't have a choice since the product is unusable and I was told that since it was not in warranty anymore, that is why I had to pay for it. Not sure how this can be a warranty problem when it was an incorrect part that was put on a brand new rug cleaner I offered to send pictures, showing the carpet cleaner, the box, the tools that are still in their bags and the incorrect tank, but was told it didn't matter. Very poor customer service will never never buy another Hoover product again, I have previously owned mini Hoover products vacuums, rug, cleaners, etc. but never again

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