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Original Comment I was cheated out of money by your Mobile service and given false information , I was told that ACP would provide your company with payment for internet and cellphone services that would be provided I received a phone that didn't work with the number that I provided for them that I was told that they would transfer services to xfinity mobile , I called customer support because the phone wouldn't receive or send calls , I was told to do an update that would require me to use WIFI to activate the cell phone , a few hours went by and still no service. I was told to go to a website and follow the commands and the service would activate! I went to the website and it stated a monthly fee for the phone! I was told through the ACP service that I would only have to pay a one time tax fee 0f $15.86. I called and I was told I was informed that I was misinformed , So they told me they were unable to get the services through ACP And I was getting a new phone number! Not Asked but TOLD! In my perception I didn't want to comply with paying for a deal that I didn't subscribe too! I returned the phone and asked for a refund, I received a message for a refund and they charged me a restocking fee for $25 and some change on a my credit card which I never authorized the payment of ant type! Not worrying about getting a refund for the money but I would like to have still fell cheated! I received an email stating that I would be charged $15.22 and if I didn't pay it would be charged to a card that I* never authorized to any auto pay for a service that I didn't subscribe too! I subscribed for ACP and your company was unable to provide that service and changed it to a plan that I didn't subscribe too! If I don't subscribe to Xfinity Mobile why do I have an Account? There are margins of era that can be made. In which I don't want your apologies and have to wait for a refund from money I never authorized your company to make payments from!

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