Bass Pro Shops Corporate Office

Bass Pro Shops corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Bass Pro Shops
2500 East Kearney Street
Springfield, MO 65898
United States
Phone: 417-873-5000
Fax: 417-873-4672

Bass Pro Shops Corporate Office Comments

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28
Apr

Posted by Cindy Hine


4/28/21 12:20PM

My husband and I purchased 2 Barrett's in your Tampa location on April
19th for almost $800. At the time we inquired with the sales agent about 9mm ammo and he told us not to worry - we'll figure that out.
Upon returning to pick up our pistols on Tues. April 27th we expected that there would be a couple of boxes of shells saved for us to purchase. Unfortunately our sales agent was not there and they had no boxes of ammo available. We were told that it was almost impossible for us to
purchase any ammo from Bass Pro since they never knew when it would come in with the truck and it would be purchased on a first come basis. I told my husband that we did not expect to purchase guns without ammo. Bass Pro has good prices for ammo but you can't get any. So unfair !!!!

15
Mar

Posted by Bobby


3/15/21 4:27PM

I was info today from your basspro in the tampa area that there will be no topper 1438 tracker jon boat till fall because shortage of metal that i understand that But was info that a 9.000 dollar boat was more important than a 900.dollar boat so that the deal no more jon boats

18
Feb

Posted by Buyer beware! Defective brand ne


2/18/21 12:10PM

Bought a brand new four wheeler for my grandson for Christmas! It was delivered the day before Christmas. Christmas morning the four wheeler would not start. Read the manual and watched you tube videos was doing everything right even checked the gas. Got ahold of bass pro in Columbia MO the day after Christmas. After talking to someone in the service department and several emails someone finally agrees to come out! They come out and can't get it started so they take it back to the shop. New spark plugs placed and battery charger and was told the fuel gauge valve was placed upside down so manufacturers issue! I advised I was not comfortable with the defective four wheeler and asked for them to take it and replace with another brand new one that wasn't defective! They refused and said it works now just have to remember the valve is backwards really it's brand new and I paid close to 3000 dollars : needless to say I my grandson was riding it and it just died and I had to push it home! I have been communicating only through email now so I can have written proof of the conversation! I have a 3000 dollar four wheeler in my garage my grandson has not been able to ride since we bought it! I was so excited to get him the four wheeler he wanted! Will never give my business to them again and will share my story! Tried for a month to contact corporate for help and nobody returns calls or emails. Maybe it's time to contact a lawyer! I was so hoping they would turn this situation around and make it right'

16
Feb

Posted by Eugene


2/16/21 7:56AM

I spent three days trying to order a handgun to no avail,I located one in the state of Hooksett NH but they would not sell it to me or transfer it to me in Pa. product Beretta apx carry subcompact 9 mm JAXN920 cost $339.99 on sale ,I have spent hours on the phone ,was cut off several times.This is no way to do business,.I want this handgun ,it could B sent to a store in my state or to my FFL dealer in this state,PaThe Hooksett store has all information to do this but they say they can't. It's funny about a week or so a store in Auburn New York sold me a Beretta px4 and sent it to my FFL dealer and I received that gun yesterday Feb15 I'm not happy with the outcome of this.I would like the product so I could say u did the right thing . Thank Eugene Gulotta

04
Jan

Posted by David


1/4/21 4:06PM

I can never get an answer at the leed store I have spent nearly $4000 dollars and can't get nobody to answer a phone call I'm having issues with no help from service department I leave messages but the only way I get an answer is to drive out there this is sad situation I have spent my money and still got an issue with my boat
Thanks in advance D.Cobble

16
Oct

Posted by Anonymous


10/16/20 12:15PM

Highly disappointed in corporate response. Bought a boat from Garland store over two months ago. Put down a $500 (refundable) deposit check. Have yet to get my $500 back and it was not applied to balance if boat cost. Called two weeks ago. Manager said watch for it and call back in two weeks. Been calling three days in a row and they are always checking on the process. Never return calls as they say they will. No spare tire with boat. No $500 gift card to Bass Pro as Promised. Disappointed.

19
Aug

Posted by Anonymous


8/19/20 5:08AM

I find it incredibly frustrating. When I live in a huge hunting and fishing community In Orange County, NY. I hunt and fish.. And there's not 1 Bass Pro or Cabelas for miles.... My store locator is referring me to the Connecticut store location; another state.. Can you please add another location. That's at least closer to the Orange County, NY area... you have Harriman NY, Middletown, NY, Warwick NY,... FRUSTRATING.. love the store but I can't find one.. recently visited the Atlantic City Bass Pro Shop... 150 miles away...

15
Aug

Posted by Anonymous


8/15/20 3:57PM

What are you thinking closing the fudge shops?!! So many upset customers! Do you even know what Cabela's customers like? Do you even care? If you wanted to bankrupt all the stores why did you even buy them. Do you sit in your little office with your head stuck ?? So unaware of what even goes on in the actual store? You have made so many changes and none have been for the better. Apparently you won't be happy until everything that was good about Cabela's is gone. Maybe then you can finally say Bass Pro is better?? No one. An figure out your reasoning.

03
Aug

Posted by Anonymous


8/3/20 7:47AM

We went on July 22nd to Bass Pro in Bolingbrook,IL located at 709 Janes Ave. were we bought a boat... They had bill of sale from our bank.. I then called and set up to come on Aug 1st to pick up our boat.... we live an hour in half away and had to take time off work to come get the boat..... We show up and they have no idea were our boat even is!!!!!!.... This will be the last time I do business with them.....

02
Jul

Posted by Fred


7/2/20 8:31AM

Have been trying now for three days to see if a boat is available to buy in your columbia,mo. store. I've called 7 times, left 2 voice messages and 1 computer inquiry. All have been a waste of MY time. I guess I'll go order a boat from Lowe, they seem to want my business.

05
Mar

Posted by anonoumous


3/5/20 7:57AM

went to Mesa location to purchase gun and scope. Got there 9:20 am, 20 minutes after opening. There were 4 guys behind the counter.i Stood there for 15 minutes and not acknowledged Finally i asked if i need to pull a number to get served. Was told "there are only 2 customers and will be with you in a second" i had to go elsewhere and spend by money. will never go back to Bass Pro shop!!!

12
Jan

Posted by Anonymous


1/12/20 6:08PM

Bass Pro in Bristol, TB combined with Cabela's in Bristol, VA because Cabela's was outperforming them. Cooperate decided to combine and take all of their employees and now Bass Pro will be getting all the credit. Bass Pro cooperate is money hungry and a bunch of a$$holes. They did not tell Cabela employees the store would be closing until that same night. I'll be finding another Cabela's in VA to shop at.

24
Mar

Posted by Anonymous


3/24/16 8:09PM

I wanted to share my experience I just had at your Bass Pro Shop here in Mesa, AZ. I contacted the store today around noon and I spoke with Tim in your boats department. I told him I was looking to buy a 12-14' jon boat and if he had any in stock. He said there were plenty in stock. I told him I would not be able to make it to the store until 6-7PM, but I would not need to pick up the boat until Friday. He said that was fine and that Jim would be available to assist me. When I arrived at your store at 7 PM (24 Mar 16), I asked Jim if I could see the jon boats and he told me he sold the last one on the floor and the others were locked up. I told him I had spoke to Tim and he said they would be available to view up until closing which was 9 PM. He refused to show me the boats. I told him I just drove 30 miles to see them and he said there was nothing he could do. I immediately went to a manager (Bernie) and he said he would get with Jim, I told him I would not deal with him and politely told him I guess we will just buy our jon boat at Cabelas. Because of people like Jim, we will take our business elsewhere. I was going to buy a jon boat at your store and because of a disinterested and low energy salesman (Jim) we didn't. I am sorry your store has to content with employees like that.

25
Feb

Posted by Cato


2/25/15 11:39AM

I have shopped Bass Pro at Clarksville, In. for many years and have always found anything I needed. This comment is about the lighting in the store. Many areas have very poor overhead lighting; especially in the tackle department. Please consider making changes and add or change out the lighting. It creates a negative when you can't see or read the packaging. More time is spent looking for an item than buying from all departments. Sorry to sound so negative, but this problem has existed since opening this location.

08
Dec

Posted by pigdope


12/8/14 10:29AM

Hi,

I recently went on a pig hunt and guess what the airline did to my bow case. You bet my sights were a wreck. I was advised to go to the Bass Pro shop in Palm Bay, Florida and was totally impressed with Tony in the archery department. This guy is the best example of knowledge and customer service ever. He was thorough and knowledgeable and never did he make me feel "dumb" about not knowing some of the basics.

Thanks Tony you made the remainder of my hunt go well. To Bass Pro Shop, you have a great associate there. I will continue to look to your company for expertise.

Best Regards,
Bernie White
President
White-Harris

06
Jul

Posted by Anonymous


7/6/14 6:47PM

I went to pro bass shop and fill a c/card today I was told I could use the 15% at the store or on line that's not true .very unhappy. I guess as long as they get you name on the dotted line that's all they care about

23
Jun

Posted by pvelez4


6/23/14 4:56PM

I went to bass pro shop in Orlando Fl to buy a cheap aluminum 10 foot boat and a 2.5 mercury motor for my 50 birthday which is the 24 June it was 499.00 for the boat and 800.00 for the motor to me that's 1299.00 plus tax to them the total added to up to 1800.00 that's a lot of tax after two hours they finally figured it out the new total 1432.73 sounds better right so now I give them my credit card and they charge it the man tells me my credit card was declined so I call my credit company they tell me it was charged so I look at the receipt and it says communication problem not declined so the machine was not printing receipts I put the salesman on the phone with the credit company and they confirmed it to him but since there receipt printer was not communicating they had no copy so they continued to tell me that they did not know what to do so I asked them to credit it back to the account and then I would purchase it again they would not do that either after talking to three incompetent associates that had no idea what they were doing I decided to talk to the mgr whose name was mike and he did not even care basically told us there was nothing he could do he was just the mod on duty why not just go to the office look up the transaction and see if it was completed, after that experience I just decided to leave only to receive a call after arriving at home that I was in deed telling the truth and that the sears lady on the phone was not lying about the debit so now I own a boat and motor that is at there store that I paid for and they would not let me take and for my birthday tomorrow I wont be fishing I am mad as Hell I don't shop Bass Pro Shops just thought it would be a quick painless trip to a shop everybody talks about wow April fools in June

15
Jan

Posted by Irvin Dale Johnson


1/15/14 10:37AM

anybody happen to no what bass pro shops had winners of the 2014 tundra that was given away this past Dec.

12
Nov

Posted by Pam


11/12/13 3:53PM

I purchased a Bluegreen Resort sampler package after being sold the initial visit from a rep at the Bass Pro in Independence, MO. I thought I could count on the validity of the program since Bass Pro was sponsoring it. However, I now find that I cannot book reservations at Big Cedar as the sales rep promised. Instead, upon contacting Bluegreen, I was told sorry, but you can't get your money back even though it sales pitch was deceitful. So I am out the cost of the package and cannot use the points I paid for. I am hoping Bass Pro can help me.

05
Nov

Posted by JIm


11/5/13 10:08PM

I've been trying to buy Camo Hunting cloths form Cabella's, And from BassProShops. We live 100 miles from Houston so I was trying through the Catloges I have. Called & your store in Peerland Tex had much of what I needed, The lady would put aside for me the size for me until I got there.
Today we arrived at your store in Peerland & let me tell you I was taken care of. This little lady knew all there was to know about your products. As a fact, It was hard for me belive she was just in Sales. I think she is the lead sales person in the Camo Dept at the Peerland store, Her name is,
& I made sure I got her name before the wife an I left your store . Miss.HEATHER GUSSOM / Hope it's right . Thanks & she is worth my time Jim Briggs

20
Oct

Posted by lynn


10/20/13 3:11AM

went yesterday to the Bolingbrook IL, location return some items bought online they would not take my items back at the store because I paid with paypal. Don't see how Bass Pro can offer paypal and not take items back. Isn't that their problem to worry about getting their money back from Paypal? Twice I've been to the customer service there and have been treated like crap. This Jill that I dealt with yesterday was a very crabby person not just to me because she was dealing with a DIFFICULT RETURN but to the three lines that were building up because she was so busy running around in circles. So she tells me to take it home and mail it back with copies of my receipts that she had scribbled notes all over. I buy alot from Bass Pro but I have to say this time is the last time. I just want my money back for what I bought.

10
Jun

Posted by Towers


6/10/13 4:49PM

purchased a 2013 Sun Tracker 250 XP3 Regency Tritoon boat. First time out on the lake the Fuel pump went out and had to be towed. Not a happy camper. Contacted store it was purchased and was passe around several times. Had it fixed on my own. The motor is a 250 Verado Super charged and the housing on the fuel pump is cracked. I was told i would have to haul it back to Baton Rouge or Shreveport. The problem is it does not tow well on the highway to begin with. It Sways badly after you reach the speed of 60 MPH. i drive a F350 4X4

12
Jan

Posted by bob


1/12/13 5:09AM

Leave the little guy alone in fl. I live in springfield mo. I thinking of buying a boat in the spring from you.? Every body knows
Bass Pro logo.

10
Jan

Posted by [email protected]


1/10/13 8:15PM

Don't shop there. They are trying to run out the local
sports shop, The Simple Life Outfitters in Valrico, Fl (close to Tampa). Before building a store there, they are filing a patent lawsuit on there logo which does not look any thing like Simple Lifes, except a bass. Corporate GREED. Boycott BASS PRO and it's GREEDY CORPORATION.
They are trying to run him out with having to pay attorney's fees.

10
Jan

Posted by christoph


1/10/13 1:48PM

It really messed up my day,thanks a lot,,,was shopping in the discounted area of store,found boat battery chargers marked down,about 5,,,24volt and one 12volt,,,all was marked the same,,so I grabbed the 12 volt one,only to be told it was marked at the wrong price,,thanks a lot for getting me excited and then crushing me,,,didn't feel like buying anything after that so put every thing down and left,,,don't know when I will be back...if ever.

28
Dec

Posted by drc


12/28/12 8:34PM

i use the bass pro shop in ontario california . this is the second time i have tryed to purchase a fire arm the problem is not enough people to service the buyers if you could only provied seating for the long wait some of us seniors cant stand that long i went in around 1100 oclock and was ticket 87 and they were calling ticket 20 i have waited for hours to try and trade with you so i guess i will buy my guns and ammo somewere else it took 4 hrs the last time i purchased fire arm from this store

13
Oct

Posted by madavis22


10/13/12 3:53PM

I will no longer be going to Bass Pro , I will no longer be purchasing Bass Pro Gift Cards for family members as well as I will no longer eat at any Bass Pro Restaurants. Today I go into the store and Speak with Jeff (Customer Service Manager). Jeff lied over the phone to me about information, In your Archery Department a Lead name Bobby lied to me over the phone, The manager over Archery was rude. I have spent a lot of money as well as my family at your place. I bought a $700 crossbow from your location and as I was hunting today it broke. Even though it was a manufacture defect I contacted Bass Pro and Bobby said that if I could find the receipt they would replace it or I could go through Horton. I then called and spoke with Jeff who stated that he looked through all of my receipts and could not find a bow I had bought. I gave him the date, amount, and reward account number. He stated he just saw a bunch a fishing equipment purchased. I informed him I am a hunter not a fishermen and I would not have spent $761 in his store in October for Fish equipment when that is deer season. I asked Jeff if I came down there would he print the receipt because that was impossible for me to buy fishing equipment when I new for a fact I bought the bow. When I got to bass pro Jeff stated he could not print a receipt and that I had to call 1800BASSPRO. I called them right there and they said they could not help me. Jeff was rude through this entire issue and seemed like I was bothering him and not taking ownership of my problem but just blowing me off. Your manager in the Archery Department was rude, starred at me with a blank stare, and did not want to help me either. All I have done was listen to all of your employees, followed there direction and it has not gotten me anywhere but to the point of no longer coming to your store. Jeff stated that Bass Pro only guarantees there own merchandise and does not back other products. So if I understand him correctly as I asked and he stated yes; BASSPRO does not back anything they sell unless it is a bass pro product. BASS PRO sells items they do not back and screw people over. Jeff made several comments that were rude and to sum it up he acted like it was my problem and to deal with it and he wanted know part. He did not want to help me and stated that it is Saturday and they were busy and would be better if I came back. I AM A CUSTOMER AND SPEND A LOT OF MONEY THERE AND I NOW KNOW THAT THE ONLY TIME YOUR EMPLOYEES WILL HELP IS IF I AM SPENDING MONEY.

02
Oct

Posted by JRP


10/2/12 9:55AM

I went to Bass Pro in Fairfield,OH on Oct 01 2012 to buy binoculars. Not only did I not buy anything I was not even waited on for the full 45 minutes that I stood at the counter. If they had been busy I might have understood but I was not the only customer to leave in disgust that day. I asked one salesman if he could let me look at a Steiner Predator set he told me to wait my turn, when told I had been there for 30 minutes already and thought my turn had come he walked into back room and did not return. As of 1245pm on Oct 01 2012 I will not return either! I told my wife not to buy me anything else from any of your stores. I may not be the most patient man alive but Ghandi would be upset at this store. This was not the first time this occurred but it will be the last. This is the only department at this store that treats customers this way but one bad apple did ruin this store! Thank you for listening and hopefully someone will take notice and make corrections as needed.

02
Aug

Posted by BOOSKY


8/2/12 3:02PM

I WAS VERY EXCITED TO FINALY GET TO THE OUTDOOR WORLD. WHERE I LIVE IN CT WE HAVE NONE. MUCH TO MY DISSAPOINTMENT. ALL OF THE GEAR I PURCHASED WAS MADE IN CHINA! REALLY? NEEDLESS TO SAY I WILL NOT BE SHOPPING THERE ANY LONGER. BUY USA!!!!!

17
Jul

Posted by Stormy


7/17/12 12:48PM

As I have been a customer for more years than I can remember I have a complaint. I have purchased Tornado lures since they came out and now Im having problems with the blade and clacker coming off.If I dont make sure the ring is tight where they fasten after several fish they will drop in the water.I wish I could buy the blade and clacker combo and then I could reconnect them.When this happens you are out your purchase price. Maybe the producer now should pay more attention.I hope this will be help other people who fish the Tornado as its my go to lure.Im 84 and not some kid talking thru his hat,and if I remember to check the gap then I dont lose anyblades.Im complaining because I dont have a lot of money to waste on carelessness. Sincerely,Allen S. Gale

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