The Service From Magic Jack Is Horrible!
404 Page For Help, No Contact Download Or Any Way To Export Contacts From The Web Page.
No Help Available At All.
Magic Jack Used To Be A Pretty Good Service, Now It Is jackcrap!
Will Not Renew This Service As It Has Gone Down Hill To The Bottom Of Hell Tying To Use It
You get what you pay for meaning cheap service! They always short me when I add new minutes and customer service is a nightmare!!! Then if you need technical support you have to try to find the chat on the website because they don't do over the phone tech support. Let me just tell you that dealing with them for anything is a nightmare. Then with COVID 19 hitting and all meetings and such going to phone conference calls MagicJack doesn't work! You have to buy special prepaid minute cards for that so I missed all of my work, church, school and training meetings!!! So, if you're strapped for cash and can't afford anything better and realize that you're going to get crap service then and only then is magicjack for you. I'm terribly sad that I recommended it to so many people in the beginning.
This company has cheap service, but know there is ZERO in the way of any customer service. If you use MJ they are great for some number you do not care about and just want to be anonymous. But if you have a specific number you care about run away.
I even tried to call the corporate office number and that is a facade with no answer. This is a shady company.
I made a mistake when installig my Magic jack and lost my old telephone number on contacting Magic Jack they told me they could retrieve it from AT&T at a cost of $21.56 I told them I would pay and to go ahead. They then informed me they could not retrieve the number and I had to take the new one which I accepted. I asked for a credit of $21.56 which has never been put through on my bank account> ihave contacted Magic Jack on several occasions but its like a broken gramophone record al, they say is the credit was passed but never been received by my bank I am out of pocket by $21.56 so beware when paying money to them as credits are difficult to get paid.
When if first signed up with magicjack I told them I want to pay for everything for the next 5 years. Well a year later they told me I owe 10 something for a vanity number. I explained I paid all fees when I started up even sent them the payment info and they still refused and said I still owed the money. Well now that I have finally given up fighting the freakin idiots I decided to just pay their freakin blood money. So I went out and got a visa prepay card because I don't trust magic jack to not steal from me. Well I got 22.00 on a visa prepay card to pay my balance with magicjack well they would not allow me to do it all in one payment. I had to do 2 separate payments of 10.78. I figured ok what ever big deal ill just do the 2 payments im sick n tired of fighting with the idiots. Well after I did the first payment magicjack stole another dollar out of that account without any permission at all. So then I didn't have enough funds to cover the second payment of 10.78. Well the card will charge me their stupid monthly fee of 3.00 here soon as well. So now magic jack refuses to issue that dollar credit to my account to pay the rest of the bill. I would never ever trust a company that steals from its customers.
Just got scammed out of $30.00 when I cancelled my serviced and ported my number back to Verizon. I guess you really have read their entire knowledgebase before making a commitment. In addition their senior reps used fowl language in the form of gibberish " and the apologized for a keyboard malfunction. The chat conversation mysteriously disappeared when the session was over.
What a Company!
MagicJack has been harassing me on my cell phone. They call me 8 to 15 times a day, when I pick up they hang up. The number they are calling me from is 209 233 8864. I know that's a CA phone # but home office in Florida. I'm contacting the Attorney General next out of Florida. I have never heard of Magic Jack
I am a Canadian customer. I love America and Americans.
What I hate is the scam artists that come out of America.
MAGIC JACK seems to be yet another American scam artist company, with no phone nos., contact email info etc...
They send emails out from a "NO REPLY" service to their customers announcing a 33% increase in yearly rates, for no apparent reason other than because they can.
We in Canada need to stop buying American crap or is it Chinese crap, from America?
Just another disappointment from south of the border.
Wow! I guess I'm lucky. I've had MJ for 1 1/2 years and never had any trouble. Yes, the 90 minute cutoff is a bit annoying but other than that, zero troubles.
The other day, the line was dead. As it turns out the AC to USB plug got fried and it fried my MJ plus along with it. The replacement cost me $11.80 It won't be here for another 2-4 days. I simply forwarded all incoming calls to my other MJ plus and no problem....
Again, I guess I'm lucky....
20 days ago my Magic Jack account stopped working. I started with the computer model. When you came out with the one that did not need the computer connection I purchased that. I still had time on the first one so I told them not to renew that one and I would just renew the mj plus. When it came time to renew it said then account was under review but that was more than 20 days ago. No one can tell me anything so it looks like you are making persons pay 50 dollars to sign up allover again. Your employees just say your account is under review but no one knows why. Keeping your customers in the dark is a good way to lose them I have been with your company for 3 years and now this. I need a phone and if Magic jack can on longer supply service have the curtisiy to let your customers know whats is going on. We all need service and to work with provider that will not respond is not working. Please respond with a date so I can either wait or go with another company.
I'm very upset, I purchased a 5 year plan with magic jack. I woke up this morning and my app for my IPAD wasn't working and this is the Excellent Customer Service I received from a Manager!Please wait for a site operator to respond.
You are now chatting with 'Janna'
Janna: Hello, how may I help you?
Maxie: I'm having an issue with the magic jack app. It's giving me an error
Janna: Thank you for addressing your concern.
Janna: Glad to assist you with that.
Janna: May I know the exact error message you encountered?
Maxie: Network connection failure ( error 20)
Janna: Thank you for that information.
Janna: Is this your magicJack phone number
Maxie: yes
Janna: Thank you for the confirmation.
Janna: I will do quick refresh here on your account. Please uninstall your magicJack and install it back in after 20 seconds.
Maxie: No problem
Janna: Thank you
Maxie: Ok The next question i have is why did I have to pay for this app? I've never had to do that before. I purchased a 5 year plan.
Janna: There will be a separate renewal for your magicJack device license and magicJack APP.
Maxie: i understand, but i've never paid for this before
Janna: Our magicJack APP is for FREE for download. However, there is an annual fee of $10 for it.
Maxie: I've been using this app for 2 yrs and was never required to pay for it in the past
Janna: One moment please...
Janna: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Chessy'
Your Issue ID for this chat is LTK11153034844096X
Maxie: Why are you transferring me?
Chessy: Hi there. I am the Manager. I will assist you from now on.
Chessy: Hang on
Chessy: When you renewed the magicjack app, did you select "Stay Basic" or "Upgrade to Preferred"?
Maxie: I understand your the manager, what I'm not understanding is why I was transfered to you without being asked to be transfered. This doesn't look good to the customer!To blind transfer someone, geesh!
Chessy: When you renewed the magicjack app, did you select "Stay Basic" or "Upgrade to Preferred"?
Maxie: I'mnot sure
Chessy: Hang on
Chessy: Thanks for waiting. As I have checked it here, your magicjack app has been long expired since last 04-24-2013 and because of that, it was deactivated. Renewing a deactivated app has a fee already and that's what you paid when you renewed it.
Maxie: how has it been long expired I use it daily. It just started acting up today 01/01/2014!!!!!!!!!!
Chessy: It expired last 04/24/2013 base from the records.
Maxie: you say your a manager and i feel like I'm being frustrated more. Me the customer has told you I have been using this app on my ipad, and it stopped working today 1/1/2014, so there has to be some type og technical issues causing the system to deactivate accounts and making the customer pay for this app. have you tried to call or ask around about this issue?
Chessy: That is the case Maxie. I have the record.
Maxie: What do you mean this is the case? You said my app was deactivated on 4/24/2013, not true because i've been using it. i need this call escalated to someone of higher authority. I really don't care about your record simply because this app has been working. I purchased a 5 year plan with magic jack and I'm quite pissed right now!
Maxie: This time please don't blind transfer me! I told you I was transfered to you without asking and you didn't address this issue or apoligize or anything!
Chessy: I understand but to renew your app which has been deactivated, a fee applies and you have paid it already.
Maxie: So what I should not had to pay for anything Chessy you are so rude. I can have the payment reversed don't tempt me! Please transfer me to your boss and I will no longer do business in the future with magic jack, and I am going to express this issue on all the social networking site about this. I'm sure you don't care, but the owner will!
Chessy: What did I say that made me rude? I was just trying to explain it to you, Maxie.
Maxie: Why are we talking I need your Boss! You know as well as I do If my app was deactivated on 4/24/2013 I wouldn't been able to use it. This is Bullcrap and you know it. How can someone use something that's been deactivated. You don't have great listening skills. Again please transfer me to your boss, I'm not into playing games with you!
Chessy: We are the one who do the chatting. Please do not use that language or I will be forced to end this chat.
Maxie: Excuse me what language? I didnt curse you, I need your boss , manager, supervisor anyone but you! Now please!
Maxie: You want to end this chat, believe me I have copied this whole conversation and will be forwared to the President of this company!
Chessy: I am the Manager, Maxie. I understand but to renew your app which has been deactivated, a fee applies and you have paid it already.
Maxie: Transfer me you have a Boss!
Chessy: We are the one who do the chatting. As I have checked it here, your magicjack app has been long expired since last 04-24-2013 and because of that, it was deactivated. Renewing a deactivated app has a fee already and that's what you paid when you renewed it.
Maxie: Again you can't make or receive calls on an deactivated app. I have been doing both! Whats wrong with your reading and listening skills, you need to go back into training!
Chessy: I will be right with you.
Chessy: Thank you for waiting. I'll be with you in just a moment.
Chessy: I'm sorry for the delay. I'll be right with you.
Chessy: One moment please...
Chessy: Thanks for waiting. You must have selected "Upgrade to Preferred" when renewing. We can try to cancel the transaction and renew again the app and select Stay Basic.
Maxie: Maxie: I'm having an issue with the magic jack app. It's giving me an error Janna: Thank you for addressing your concern. Janna: Glad to assist you with that. Janna: May I know the exact error message you encountered? Maxie: Network connection failure ( error 20) Do that then!
Maxie: Do thatbthen
Maxie: Do that then!
Chessy: Okay
On December 18th I picked up my computer at the shop. On December 19th I noticed my old Magic Jack wasn't on the computer. So I called-up the shop and the Tech there told me he had done it and that I couldn't get it back. So, I ordered one, a mj plus, 2014. It costed me $63.??. Then, I was chatting with Neil, a customer rep at Magic Jack, and he told me since I had ordered one that if I would let them register it he would waive the $63.??. I got it yesterday and I spent all day trying to let them register it. But, to no avail. I still don't have it registered. That's what I'm doing now. And its 10:30 A.M. here,now.
I received an email from magic jack about upgrading to the magic jack plus 2014 I have saved the email and will contact the BBB and the Attorney General of my state. Your email states that if I upgrade by 12/06/13 at midnight I will get 6 months additional service to the 6 months service that comes with the upgrade. Rude customer service agents told me that this is not the case and I also have that conversation saved to a word document.
My cousin who is a manager with Radio Shack and also a magic jack customer could not make a Magic Jack Plus work at my home. It has been a nightmare--no telephone number to call--chat did not work. I decided to discontinue what never worked and was told it would cost $32.34 to get them to release me. They have not been willing to port my number. I will likely take them to small claims court.
I have called every phone number I can find for assistance porting a number FROM MagicJack and I just get a recorded loop and have yet to speak to an actual human !The number the recording stresses is JUST for Tech support gives you the same message as the rest of the numbers then promptly disconnects you. This company is a fraud and I'm calling for a class action suit!
I have been trying to get a refund for an overpayment since June 10, 2013 with no luck. I had the original Magic Jack for about a year and then I got an offer thru email to purchase the Magic Jack Plus for $39 instead of the $69 that was advertised. I did purchase it and of course no longer used the original which I assumed would not be active anyway since I upgraded. Apparently it was still on my account. In June when I went to renew the MJ Plus my internet went down in the middle of the transaction and I didn't know if the payment went through. After the internet came up I could not tell if the payment went through so I did it again. A few days later I noticed a double payment on my bank statement. I contacted Magic Jack through the "live chat" to report it and to get the overpayment refunded. I was assured it would be but after two billing periods. Since I did not use a credit card there was no billing period but they said that is the policy. I did check on the refund every couple of weeks and was assured each time it would be refunded after the billing period. After two months I still didn't receive my refund so i "chatted" again and got the same response. I did this every couple of weeks as I was not getting the refund or the confirmation email they promised I would get and I got the same response. "We have to send a report to our Billing Dept and they will send you a confirmation email" When asked how long it would take and each time it was 3-5 days. Here it is 5 months later and still no email or refund. If this email is going to the main office I would hope I might receive some legitimate help but as I read some of the previous emails you have received I don't have much hope. Just know that I hope your company gets its due and somebody out there with the legal capability brings a huge lawsuit against you. I am sure all of these people writing these emails will stand behind him/her. I will never recommend your company no matter how inexpensive it is and will not renew when the time comes. You are taking advantage of alot of people and it will come back to haunt you. Ever hear of Karma?
I can't understand why yur techs cannot resolev this issue. Up to Friday my Magicjack was working fine than later on in the day it stopped working nothing I nor the techs could figure it out. I deleted , re-installed , did update cleaned computer. I am at my wits end and it seems I am not the only one having this problem. How can we get this up and running again?
Just attempted to install MJ and found out after the fact that there is a 5-10 day wait while MJ works through some paperwork in order to get calls to come into my home. Not the package, the instructions, nor the first people I talked to at their Chat site told me that this was the problem I was facing. Not until about 3 hours later, I was informed of this delay. And this is after I had disconnected wires (not my previous provider) and all the service tech at MJ could say was, you just have to wait. You can make calls out but no calls will come in. What a service. I hope things run a little smoother in the future with these guys.
For the past two days I have been trying to pay for renewal to your services. However, no matter what server I use, I cannot renew for the five year offer I received over the phone. I have talked to 4 reps on line and I can't get past 0. I have been asked to give my IPO's, and all personal info, however, I get nowhere. I am a senior I need a phone, cannot live without it. Please, please try to correct your page so we can renew without a problem. The only way I will give my CC is if I can see what I am billed for, otherwise I will NOT. I would appreciate a quick response before you leave me without communication.
I am an AT&T customer and I recently purchased a Magic Jack Plus. I was told to contact Magic Jack and have them call AT&T and ask them to transfer to them.I have tried your web site and live chat with no response. I really hate to contact my Attorney General about this. Thanks for your time.
I just spent 12 hours on the phone with your staff yesterday unreal.. I have been a customer of yours for four years,and yet I have never been so mad at them that i feel like throwing ipmy mjplus out of the window. And you know what your product is one of the best period. But those guys and girls on the phone really need help. On10/03 my old model expired well I had your new mj plus so I thought no big deal right? WRONG ok my bad for trying to activate it after hours and keep my old number that so many friends, family, doctors, therapists,the va, ssi and most of my friends are still in my marine unit protecting our country and call me alot for moral support, you see three years ago a roadside bomb killed two very good men were killed two brave marines and my friends and I am on disability for multuple injuries that will never heal I take five different meds for my pain, on my body but never in my memories. I tell you this to give you an idea of how hard it will be to give them my number now. I first was given a south florida number after hours, I live in Northern Illinois. So at 8am i start my day with them just trying to keep my number thats expired, thruout the day I had two supervisors and nunorous upper ten techs tell me that it could be done. But it never was, oh they managed to give me a number 40 miles from my home and in a different county (cook) it was a 773 area code when my area codes are 224 and 847 so finally a supervisor approved a number change and after ten hours i was hapoy to even get that so now a night super julius started a two hour prosses and when he finished i not only got another number but it also was a 773 zip code and a number that i will never remember with all my meds i have very short tem memorie so after arguing with this "supervisor" he not only cut my conversation off in mid sentenance and no one was even listening to me no way your oh so confident night crew. Oh i also was cut off by maya in mid sentance. All i want is my old EXPIRED number on my new mjplus. 224-400-9456 not 773-958-7589 12 hours in my chair four different staff assuring me this could be done, and all i got was more pain no bathroom breaks just promises a supervisor nice enough to give me a free number change and a night super who not only doesnt liston but cuts me off! Let me ask you something does it make sense to tell this man yes northbrook with their 224 area code had the most options would he even told me that he would to try and find an easy number to remember only to have this man transfer a 773 area code to another 773 area code! And he tells me i said wanted this? And when i try to explain to him he just drops me from our internet conversation. Sir i am very saddened that i cannot keep my original number and end up with the same 773 - 45 mile number two of my new numbers are the same. And i will never remenber it. All this in twelve hours.
Kim stewart
Your help is as clear as mud.
We have your magic jack and it is not working, I have called and they say they cannot help me. They direct me to the web page but I do not see what they are trying to get me to do.
My husband ordered this and it worked for quite a while but he is bed bound and cannot deal with this.
Been trying for since July 30th 2013 to register a new magic jack plus to my account and I have three ore working magic jacks but they refuse to register my new device ..they are a punch of liars , never explain why can't I register a new device , all I hear is that my account is under review !!!! they not telling me what's wrong !! no information is given to me ...I guess I got raped off paid 73 dollars for a device that I cant use and since its more than 30 days I cant return it to the retailer .. any suggestion what should I do ?
I buy a majicjack for 3 years and when installed, they said they could only call Canada.ahora U.S. and I see on TV are promoting the same hcer majicjack but calls to Central and South America that I can with acquired for 3 years ± os, make the same calls?????? Whoever buys, I works perfectly, thanks Majicjack
I have just moved here from Australia...your company is the worst I have ever had any experience with.YOU ARE A PATHETIC JOKE..and your so called tech support...where are these clowns...this is a crap organization..and I will be telling everyone I know NOT to ever entertain using your so called service...I WANT A FULL REFUND
i have had magic jack for over 4 yrs i was offer a magic magic jack plus that we wanted to add, and i called the cs and they refuse to give me the 29.95 because my contract was close to ending on 7/11/2013 i can not believe that you would let me go as a customer for so little money i started my family with magic jack, so guess you are going to lose too many customers mary from austin, texas i wanted to start my parents, and their apartment complex so you are losing more business and trust me i will tell of the treatment i have received...
"Thank-You". Three minutes to put this in,"Yeah-Right" You took my info, my charge card number,at least three hours to read your agreement,you tell me I can keep my number,I'm all set,"BYE". "Well the god dame thing doesn't work on my 13yr old computer my modem has 1 ethernet cord connected to the computer, no socket to put another one in on the whole computer. I can not use it without the computer, using it with the computer made 2 phone calls out asked my sister to call me back,it wouldn't ring at all. No calls coming in $79. plus $19.99 to change over my number plus tax $100. spent for a piece of ---. I'm 59yrs old not a computer wiz, can't find a number to call for help or an address on the whole box. I'll try to find a new modem, because I've had the jack for 6 months and just opened it. "Yeah,I'm not lazy just work alot and this was not on the top of my list every day. I'll try sending it back "Thanks for the phone number and address".
Your tech support system sucks. i've been try for two weeks to get this junk running. an been on the phone with your so called tech support and all they keep telling me is it's under review.and i've heard nothing
piss poor system especially tech support. If anybody cares please call me at
Ever ph # disconnected OF COURSE
Magic Jack - Magicjack STOLE ph # for a PAID IN FULL for next 5 yr
Called MY magicjack ph # to get messages and SOMEONE ELSE answered.
Contacted magicjack customer service (what a JOKE) with order number (incidently their customer service ph # disconnected...go figure) had to do online chat to ask what happened to my ph number.
All my friends and contacts know MY phone number. Agent confirmed my account was indeed valid and paid in full till 6/3/2019 BUT I have NO phone number !!!!!!!! Someone else decided that they liked my phone number so they (magicjack) gave it to them. Without notifying ME, they decided that they wanted my number. According to "customer lack of service" they'd SELL me a NEW number to replace it.
WHAT A JOKE.
Another Buyer Beware A NEW SCAMMER
bought and paid for majicjack plus and they won't activate the account. Been over a year with numerous chats with the same response that it has been turned over to the review department. Can't get my money back and can't sell it to someone else because it is attached to my account which is perpetually under review.
I am not sure how come FCC provides licencse for such companies to operate as they violate the consumer protection law. Their customer service/support is not only horrible but the worse as per corporate law, and should be boycotted by consumers and i dont understand why the Better business bureau in Florida is not taking any action on this company.
May 15, 2013
I too am totally unhappy with the service. Have four units, which worked as advertised until about two months ago. Have needed to replace three of them within two months. Still fighting for the third replacement after four weeks of no business service. See the last chat on 5-14-13 below:
May 14, 2013
To: Customer Service, Mr. Dan Borislow & Local/National News,
Please wait for a site operator to respond.
You are now chatting with 'Nancy'
Your Issue ID for this chat is
Nancy: Hello, how may I help you?
white: Need upper level, you can not assist me, too involved...
Nancy: Okay
Nancy: But before I transfer you can you brief me a little regarding wit you issue please?
white: NO!
Nancy: Hold on
Nancy: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Jocel'
Your Issue ID for this chat is
white: Management: I have four units of which three are Plus units. I have had huge problems with all three Plus units within the pass two months. Two have been replaced, and the 404-241-number is still needing the replacement unit shipped. Was promised this over three weeks ago, still not here. My request for all these problems you have caused me is as follows. I need service on all four units at the five years rate with NO cost to me. If I need to send this information on higher to get this resolve, then I will do so. You have put me out of business, seeing that all my numbers are my business lines. The following are the numbers in question: I spoke with Kyle yesterday evening, he is the only person that has shown some type interest to correct this simple issue. I see that somehow now people can leave messages, was not possible before for three weeks.
Jocel: Hello. My name is Jocel. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
white: See message above...
Jocel: Thank you for waiting. I'll be with you in just a moment.
Jocel: I will be right with you.
Jocel: I'm sorry for the delay. I'll be right with you.
Jocel: Thank you for waiting. I'll be with you in just a moment.
Jocel: Thank you for waiting, While.
Jocel: May I know if you're using the magicJack PLUS as stand-alone(plugged to your router) or in your computer?
white: Into router
Jocel: Thank you for confirming.
Jocel: Please unplug your magicJack and plug it back in after 2 minutes. I need to check your magicJack connection here in our servers.
white: Understand, I have gone through all these trail and error and testing steps for oveer THREE WEEKS...THE UNIT IS NOT OPERABLE AND IS BAD, SO THAT IS NOT THE QUESTION. SEND THE REPLACEMENT AND DO IT NOW. ALONG WITH THE RENEWAL AS REQUESTED. DO I NEEDTO GO FUTHER?
white: The not getting power, tested it with my ipad power supply...I have gone through all this.
Jocel: One moment please...
white: PLEASE DO NOT MAKE ME MORE UPSET WITH YOU THAN i AM RIGHT NOW, JUST FOLLOW WHAT I HAVE SAID TO RESOLVE THIS ISSUE, OR YOU ARE FORCING ME TO GO HIGHER.
Jocel: I'm sorry for the delay. I'll be right with you.
Jocel: I will be right with you.
Jocel: Thank you for waiting. I'll be with you in just a moment.
Jocel: I'm sorry for the delay. I'll be right with you.
Jocel: I will be right with you.
Jocel: I'm sorry for the delay. I'll be right with you.
Please wait for a site operator to respond.
You are now chatting with 'Dwight'
Your Issue ID for this chat is
Dwight: Hello, how may I help you?
White: Was cut off from Jocel after waiting for many minutes...Please transfer me back to her now...O. Atlanta, Ga 30316. Dwight, just do as I have asked please, this is an ongoing issue and you can not handle it.
Dwight: Please wait while I check that for you
Dwight: Thank you for waiting.
Dwight: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Melina'
Your Issue ID for this chat is
Melina: Hello. My name is Melina. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
White: Please see above and follow these instructions...
Please wait for a site operator to respond.
You are now chatting with 'Dwight'
Your Issue ID for this chat is
Dwight: Hello, how may I help you?
White: Was cut off from Jocel after waiting for many minutes...Please transfer me back to her now...O. . Dwight, just do as I have asked please, this is an ongoing issue and you can not handle it.
Dwight: Please wait while I check that for you
Dwight: Thank you for waiting.
Dwight: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Melina'
Your Issue ID for this chat is
Melina: Hello. My name is Melina. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
White: Please see above and follow these instructions...
Melina: Please wait while I check that for you
Melina: Thank you for patiently waiting.
Melina: I did check your magicJack PLUS devices and as I checked it here, Phone Number: (
Melina: Phone Number: (404) 241- is about to expire (05/16/2013).
Melina: Phone Number: (678) 961- which is a replacement device will expire on 04/14/2014.
Melina: Lastly, Phone Number: (678) 961- which is also a replacement device shows expired (04/14/2013).
Melina:
White: So?
Melina: May I know if you are using the 4 magicJack PLUS devices?
White: YES...WHY CAN YOU NOT FOLLOW MY INSTRUCTIONS AND GET THE LAST PERSON I WAS SPESKING WITH SO I WILL NOT GO THROUGH ALL THIS STUFF AGAIN?
Melina: May I know if you are using the 4 magicJack PLUS devices?
White: YES...WHY CAN YOU NOT FOLLOW MY INSTRUCTIONS AND GET THE LAST PERSON I WAS SPEAKING WITH SO I WILL NOT GO THROUGH ALL THIS STUFF AGAIN?
Melina: I'm sorry for the delay. I'll be right with you.
Melina: I did read your previous chats, and the issue is that you're still not receiving the replacement for the magicJack PLUS device with phone number: (404) 241-, correct?
White: YES, YOU ARE SMART...
White: Your Issue ID for this chat isManagement: I have four units of which three are Plus units. I have had huge problems with all three Plus units within the pass two months. Two have been replaced, and the 404-241- number is still needing the replacement unit shipped. Was promised this over three weeks ago, still not here. My request for all these problems you have caused me is as follows. I need service on all four units at the five years rate with NO cost to me. If I need to send this information on higher to get this resolve, then I will do so. You have put me out of business, seeing that all my numbers are my business lines. The following are the numbers in question: 678-961-, 404-241-, 678-961-,678-961-. I spoke with Kyle yesterday evening, he is the only person that has shown some type interest to correct this simple issue. I see that somehow now people can leave messages, was not possible before for three weeks.
White: white: PLEASE DO NOT MAKE ME MORE UPSET WITH YOU THAN I AM RIGHT NOW, JUST FOLLOW WHAT I HAVE SAID TO RESOLVE THIS ISSUE, OR YOU ARE FORCING ME TO GO HIGHER.
Melina: As I checked it here, only two replacement devices were processed. Only for phone numbers: (678) 961- and (678) 961-. Nothing for (404) 241-. If you wish to have it replaced, I can process you a free replacement magicJack device. You will only need to pay for the shipping and handling fee worth $11.80. Would that be okay with you?
White: Smart, but not understanding...See above statement and my solid offer and request...NO COST TO ME...
Melina: Unfortunately, I cannot waive the shipping and handling fee for replacement devices. It's a replacement policy.
White: You have shut down business for me for three plus weeks. I do not have $11.80 to pay for anything
White: So, you want me to take this above your level to get it resolved through Mr. Borislow?
Melina: I fully understand you, Mr, White. I would feel the same if I were on your situation. If I could just waive the fee, I would. But, it's system generated. We cannot change it.
White: Policy, it is there but can be worked around under extreme situations like this one.
White: So, again, you are telling me to contact Mr. Borislow with my problem, when he is paying you to resolved issues?
Melina: There's nothing that I can do if that's your decision. I am just following the company rules and with regards to replacement devices.
White: Well, before I go, I need someone over your position, because I do no need to keep this going on, it has been over time; as it is over $11.80 plus some others not simply caring nor understanding the simple issue.
Melina: You're currently chatting with a Supervisor and I am the last person you can talk with regards to your issue.
White: No, you report to someone or is it Mr. Borislow himself?
Melina: Sure, please write down your complaints and I will be making a report and will send it to our Higher Department.
White: No, I need this handled NOW! I am without phone service and business dying more each day, Melina...
Melina: Again, I am the last person you can talk with regards to your issue. We do not have any available Managers through chat.
White: Well, call one on your trusted Magic Jack unit and get this handled NOW...
Melina: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.
White: What does all this have to do with resolving my individual issue right NOW?
Melina: As explained earlier, we can't waive the shipping fee for the replacement device. Your request for free replacement is not possible, Mr. White.
White: See if Mr. Borislow can handle this simple issue with his $11.80 plus four 5-year renewals since you can not, Melina...
Melina: I apologize but that's not possible.
White: All things are possible to them that trust in Him, so do not tell me it is not possible...You are breathing aren't you?
Melina: Yes, but again your request is not possible.
White: Good Bye, going elsewhere with this issue...
Melina: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.
Melina:
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
.
I've used MagicJack for the past three years for my home phone service. I've had very minor issues, and those were taken care of by their support department. It's great to not pay AT&T each month, and to not have to deal with their horrendous support. We've saved about $1,800 during that time.
I am very disappointed with the support service from MagicJack. We have been receiving dozens of phone calls from all over trying to reach an individual with a local university. I was able to contact this person, who has informed me that our phone number, which is 434 219-2371, has been somehow connected to a scam by a company in South Africa. This outfit is using our number, along with this university person's name, a false email address pretending to be the university, and scamming hundreds of people out of monies. We are needing to have MagicJack give us a new number and to totally remove the one we currently have, so that someone else does not have the problem we do now. This should be a matter of deep concern to the image of your company. We tried to handle this with online support, and only got a run-around. I also contacted the phone number and got the same run-around. This matter is being reported to our local police as well. This is shameful to your business, to ignore this important matter.
i am not going into my problems with m.j. (PHOONE NOT WORKING ETC) but am going to do the following and hope everyone else will do the same contact the compamy that you purchased the m.j. from! If they get enough complaints,maybe m.j. will be pulled from the shelf!
I understand that customer service will be where any complaints go from
dis-satisfied customers, BUT IF ENOUGH PEOPLE TAKE THE TIME
TO BE HEARD,IT MAY WORK. whereever you purchased m.j. CONTACT THEM AND COMPLAIN, GOOD LUCK(I hate being ripped off!)
I just tried to auto-renew my magic jack plus. After putting in all the required billing information, i.e. credit card information, the system won't take and indicated that it was unable to process payment method. I called customer service and talked to Maladi (her accent sounded a native of India). Was told that it is Magic Jack policy that for me to renew, I must be physically residing in the U.S. and that I should call a family member who lives in the U.S. to call on my behalf and renew my subscription for me. Whaaaat? Ridiculous! I asked where is the policy in the homepage as I haven't read that before and even it was fine print, I still should be able to read all about it. But was told again by Maladi that magic jack has a lot of policy to be able to put it all on the homepage. I have never heard of a more pathetic line like that from their customer service representative! Appears that their call center is India. Am surprised that they don't call the United States and renew their staff in the States on their behalf! There goes employment in the United States -- outsourced to India!
I just learned that when you upgrade to MagicJackPlus you lose your service contract with the original MagicJack unit as it was explained to me by the help desk. This didn't make sense since all I was purchasing was an upgraded unit that wold allow me the ability to plug outside of computer if I wanted to. Since this could not be done I contacted MajicJack and continued to use MajicJackPlus attached to my computer. The service contract had nothing to do with the units except that I would get an additonal year of free service which I am made to understand I will not get.This is wrong and is an unethical practice. They are not being truthful with their shareholders
.
i have had m/j for a few years i was supposed to get my old # ported over 414 464 9205, it was never usable a person could only leave a message it never rang for me it went directly to voice mail. i never had use of my number. both of my m/j #'s are paid for until next year. I would like to exchange that money to the prepaid conference calls. since the 464 never works also i would like to know if I change computers what happens to my m/j thank-you i hope to get this resolved in a reasonable period of time
After reading all the comments about magicJack customer service, I'll add mine. It is a fiasco. I wasn't given any reason as to why my account is under review, even after going through the whole registration process. A manager from live chat, called Junrex, who claimed to be in the top 10% of customer service managers, gave me the same runaround as the first livechat person called Nataly. He then accused me of lying about actually registering my device and choosing my own phone number. I've never been accused by someone in any customer service of any company of lying before. Besides, what is the purpose in lying when you've paid for a device that the company refuses to allow to work after they've already collected my money?
The first livechat person, Nataly, kept promising to get me a manager (I lost count of how many times I asked for one) and then cut me off when I wanted some real answers as opposed to accepting the lame ones I was being given. I was concerned about my credit card being compromised, they weren't. More vague responses and run around. They weren't concerned that I had paid for a device that wasn't working because of issues on their end, of course they wouldn't admit to that because I was lying. And the manager, Junrex, thought his position as a top 10% agent made him special. Well, it would if you actually did your job and cared about the shoddy treatment of your customers by your subordinates. Whether the device actually ends up working isn't even of concern to me anymore. Dealing with a company with such terrible customer service is reason enough for me to terminate my business with them And I will.
Here is the actual magicJack customer service chat:
Please wait for a site operator to respond.
You are now chatting with 'Nataly'
Your Issue ID for this chat is
Nataly: Hello, how may I help you?
: A family member has tried calling me with my magicjack phone number and they get a message saying it hasn't yet been assigned to a magicjack customer. When will my magicjack phone number start working to receive calls?
Nataly: May I have your magicjack phone number please?
:
Nataly: Thank you for that information.
Nataly: Please wait while I check that for you
: Thank you
Nataly: Welcome. Please hold
Nataly: As I have checked it here, phone number is already deactivated.
: It is a number I paid for and chose when I registered my magicjack plus earlier today.
Nataly: I see, please hold again, for I will check it for you.
: thank you
Nataly: Welcome.
Nataly: Thank you for patiently waiting, as I have checked it here on our end, your account is under review. Our review department is doing their very best to resolved this issue. Since your account is under review, I suggest you not to make any purchases. For now, can you give me your best email address instead, in where our review department can notify you with whatever resolution they'd come up.
: Why is my account under review?
Nataly: I will be right with you.
Nataly: We don't know the exact details of why your account is under review by the Review Department. We also don't know what is being reviewed, why is it being reviewed, how is it reviewed, and etc. The best thing that I can do here for you is to send a report and put it under URGENT status for the Review Department to work on this as quick as they can. I assure you that they are working on it as we speak. Right now, please don't do any changes with your account and also, don't make any online transactions or purchases with magicJack as to not delay the review. The Review Department is working on it right now so you don't have to worry about anything. All you need to do is to wait for the email confirmation from the Review Department. I am almost done with my report now and I would like to include your email address registered under your account which is and I'll treat this as the best email that you have for the Review Department to reach.
: That is the correct email address. Has my credit card been compromised?
Nataly: Since your account is under review, the order that you made was not charge to your card.
Nataly: Is there anything else I may help you with today?
: You aren't telling me if my credit card has been compromised. Is this why you are telling me not to make any purchases?
Nataly: I cannot give you the reason as to why your account is under review because I do not have full access to your account. Rest assured all the details that you need to know will be included when our review department emails you regarding the review on our account. This will be processed as soon as possible.
: I would like to speak with a manager or supervisor please.
Nataly: Okay, even if I will transfer you to a supervisor they will tell you the same thing that I have told you.
: I'll wait for a manager or supervisor thank you.
Nataly: Okay, Please hold.
Nataly: Thank you for waiting, as of the moment our supervisor is not available, Would you like me to explain it to you further?
: I want to know why my account is under review, is my credit card compromsied and why is there a problem?
: If you can't tell me more than you have, I want to speak with a manager.
Nataly: Okay, let me explain.
Nataly: Since your account is under review Beth, the order that you made was not charge to your card.
Nataly: Is there anything else I may help you with today?
: You aren't telling me if my credit card has been compromised. Is this why you are telling me not to make any purchases?
Nataly: I cannot give you the reason as to why your account is under review because I do not have full access to your account. Rest assured all the details that you need to know will be included when our review department emails you regarding the review on our account. This will be processed as soon as possible.
Beth: I would like to speak with a manager or supervisor please.
Nataly: Okay, even if I will transfer you to a supervisor they will tell you the same thing that I have told you.
: I'll wait for a manager or supervisor thank you.
Nataly: Okay, Please hold.
Nataly: Thank you for waiting, as of the moment our supervisor is not available, Would you like me to explain it to you further?
: I want to know why my account is under review, is my credit card compromsied and why is there a problem?
: If you can't tell me more than you have, I want to speak with a manager.
Nataly: Okay, let me explain.
: I'm waiting. Is this going to take much longer?
Nataly: I understand what you feel on this. Would you allow me to make a follow up report so we can assess things out and fix this as soon as possible? This would not harm any of your credit card as well, it's the security purposes made this and all we need it so work on it for you as well. Nothing to worry for someone would get back to you through email as soon as everything would be corrected as well.
: I want this resolved now. I want to speak with a manager.
Nataly: To resolve this, we need to wait for an email coming from the review department. Nothing to worry, since I already make a follow report on this issue, the review department in is working on it.
: Stop telling me not to worry. I want to speak with a manager.
Nataly: One moment please...
Nataly: I understand what you feel on this. Would you allow me to make a follow up report so we can assess things out and fix this as soon as possible? This would not harm any of your credit card as well, it's the security purposes made this and all we need it so work on it for you as well. Nothing to worry for someone would get back to you through email as soon as everything would be corrected as well.
: I want this resolved now. I want to speak with a manager.
Nataly: To resolve this, we need to wait for an email coming from the review department. Nothing to worry, since I already make a follow report on this issue, the review department in is working on it.
: Stop telling me not to worry. I want to speak with a manager.
Nataly: One moment please...
Nataly: even if i transfer you to our supervisor or manager, still they would inform you same thing over.
: Get the manager
Nataly: I respect your decision, however I need your full cooperation in order for me to resolve your concerns, however if you don't cooperate I am forced to end this session.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
Please wait for a site operator to respond.
You are now chatting with 'Nataly'
Your Issue ID for this chat is
Nataly: Hello, how may I help you?
: I was cut off my Nataly. I would like to speak with a manager. I have been treated very disrespectfully.
: Please get me a manager.
Nataly: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchatPlease wait for a site operator to respond.
You are now chatting with 'Jordan'
Your Issue ID for this chat is
Jordan: Hello, how may I help you?
: I would like a manager please.
Jordan: One moment please...
Jordan: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Junrex'
Your Issue ID for this chat is
Junrex: Hello. My name is Junrex. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
: Are you a manager.
Junrex: Yes, I am.
Junrex: One moment please...
: Thank you.
Junrex: You're welcome.
: By the way, Nataly cut me off from the live chat twice and continually refused to get a manager for me. She wasn't answering my questions or addressing my concerns. I kept getting vague answers that I was hoping a manager could take care of. I don't appreciate that she treated me so disrespectfully.
Junrex: I'll take note of that. I'm still checking on your issue here. Please stay with me. Thank you.
Junrex: Thank you for waiting. Based on your previous chats. It seems that your main concern is about your account being under reviewed, correct?
: Why is it being reviewed? Nataly said not to make any purchases, so is my credit card compromised? And why is the magicjack phone number I chose not working?
Junrex: My apologies, but regardless of what you say. Our only option here is to wait.
: You are a manager. Can you please get with the review department to speed this up? This is ridiculous.
Junrex: Yes, I will personally make a follow up report. Rest assured this will be prioritized.
: So what is it that happens when you make a follow up report and how does this get me to using a service I've already paid for?
Junrex: I will be right with you.
Junrex: Looking on your account here. Your magicJack is still unregistered. Which means it's service is not yet activated. Your service will start upon successfully registering your device.
: I already registered the device and even picked out a phone number, including inputting my credit card number. The number I chose was
Junrex: No, your device is not yet registered. Each newly ordered device has a free 30 minutes test call. Which will give you a random phone number.
Junrex: As I have checked here, your device is NOT yet registered.
: I registered my device. I put in the security code from my credit card to pay for a phone number I chose, the one mentioned above. I went through the whole registration process. It may not being showing up on your end, but, its not because I didn't go through the process.
Junrex: That is not what I am seeing here in our end. It is up to you if you believe me or not. What I am stating here are facts. I will not be on this position if I lie to customers.
: I'm not saying you are lying. I have only told you facts about what I did on my end. So what can you do as a manager to make sure this goes through?
: If there is a glitch somewhere, you must be able to track that down.
Junrex: The least I can do here is to make a follow up report. Being a manager has its perks but also has limitations.
: I just want you to know I went through the registration process and even got an email with my registration activation code from magic jack
: I then went in and created my own password to login to my magicjack account.
Junrex: I understand. Rest assured we will look into this. You will be updated via email or you can chat us back to check.
: I would appreciate hearing from you personally that this has been resolved. Is that possible?
: By using my email address?
Junrex: Yes, the email address we have on file is
Junrex: Please check.
: Thank you.
Junrex: You are welcome.
Highly disappointed in your company. I paid for a Magic Jack; the company did not activate it as they said the account was "under review". Whatever that means since I paid for it. Obviously the company is taking our money without activating service. This is fraud. I suggest sending a letter to the U.S. attorney general's office in Florida.
I would never reccommend MJ to anyone. Was on live chat for 3 hours with 4 different people. The 4th person said it would be 10-14 days before it becomes active because we wanted to keep our present phone number. Then receive letter stating that insight did not recognize our number. When my nephew tried to call me to check to see if it was working, the operator told him he had to dial the area code. My number is not long distance from where he called. I would not want my family and friends to pay for a long distance call just because I have MJ. I returned it to the store.They would not give me a refund just a gift card at their store (Radio Shack). SO IT IS NOT WORTH THE SAVINGS AT ALL
VERY disapointted with the service. I will never recomend this to anybody! I have been given the round and round and no results since my issue 2 months ago. The chat personel are home base employees so they can really help you. I wanted to renewed my subscription and I gave my cc # ,well MJ said it can not be renewed because I use it out side the usa. I have been using the MJ for 1 year prior to this. No communication from MJ of any kind.
Magicjack begins your service year from the date you purchase and install the device. If you installation date is 2/1/12 and you renew it 2/13/13 MJ starts the new year on 2/1/13 you loose nearly two weeks. If you wait a month you loose a month...and so on. An easy way to make money and it seems to me a dishonest way.
DO NOT PURCHASE OR USE MAGIC JACK EVER!!! Magic Jack has the worst customer service and is unable to work with you in anyway. The phone reps just continue to say "I understand your concern but that is our policy." So even though customer satisfaction should be the driving force of any business, Magic Jack has no desire to please it's customers. They are quick to take fees for porting in and porting out even if you have only used their product for 2 weeks. So the bottom line is it cost me $125 for 2 weeks of poor service. Boy that is a deal if I ever heard one. Count us in on following up with the BBB because this company should not be allowed to operate anywhere in the world. DO NOT ORDER MAGIC JACK
Ayesha: Hello, how may I help you?
ML: I am calling a number, which is a church office and your system is telling me to purchase minutes?
ML: Is not a platform and nither a conference call.
Ayesha: where you able to call another number?
ML: yes
Ayesha: that is in our terms of service M.
ML: what?
Ayesha: Terms of Service section 4. What Is Free and What is Not:
Ayesha: We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX), and may include some inbound, international, conference, platform and outbound calls that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs.
Ayesha: Please read the message above
Ayesha: you are calling a number where in we incur a cost
ML: how do you know when a number belong to that category?
Ayesha: if you hear the recording message about "to call a conference, platform or purchase prepaid minutes"
Ayesha: that means the number is belong to that category and we incur a cost on them
ML: No wander you have this "good" customer satisfaction!
Ayesha: what do you mean?
ML: and is growing...
Ayesha: you can call another number but not the church office right?
ML: how in the world you can say that a church is charging you?
Ayesha: it is not the church
Ayesha: it is the carrier of their telephone number
Ayesha: church is only a building for religious person not a telephone carrier
Ayesha: it is way different
ML: It makes me regretting to opening an account with magic jack
Ayesha: the proof on that M is you can call other numbers
Ayesha: it means we are not the one who is charging you on that
ML: I used the phone for regular numbers, not for "platforms"
Ayesha: as mentioned it is not magicjack who is charging you
ML: if you see the church asa a platform this is your problem, but I see it as a place where you can call when you need.
Ayesha: if it is magicjack then you cannot call all the numbers
Ayesha: it is not our problem M, the message you hear is from the carrier of the number of the church
Ayesha: we incur a cost
ML: so, this is the deal. You want customer able to pay you twice. nce when they get the service and then purchasing minutes. Aha!
Ayesha: what?
Ayesha: did you read my message?
ML: I did and i see that magic jack is despising their customers
Ayesha: Nope we are not
Ayesha: I already explained it that if you hear the recording that means the number you have called we incur a cost
ML: Four times today I was disconected by the customer service person when I asked to speak with a supervisor.
Ayesha: in order the call to go through is to purchase the prepaid minutes and they are the one who will deduct it not magic jack
ML: If a really need to pay for a call, I will do it myself with my land line phone. I don't need Magic jack for that purpose.
Ayesha: okay M,
ML: Can I speak with someone in charge of this program?
Ayesha: there is nothing we can do about the recording message because that message came from the number you have called and we only find a way in order the call to connect on that number is to have the prepaid minutes
ML: Can you answer to my question, please?
Ayesha: I already did
Ayesha: : there is nothing we can do about the recording message
Ayesha: because that message came from the number you have called and we only find a way in order the call to connect on that number is to have the prepaid minutes
ML: Are you the Owner or the CEO of magic Jack?
Ayesha: it is not the magicjack program Micahel it is the other carrier
Ayesha: 2 carrier are involved on this call not only magicjack am I right?
ML: What is your responsibility with magic jack. Are you a paid worker, or you own part of it?
Ayesha: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
I ordered 1 mj plus in my name. $81.64 was deducted from my account immediately due to being a debit. Not a problem. Problem is; I received 2 mj plus's in the mail. Knowing I didn't order 2, I went to the post office a few days later and returned it to MJ Corp. office via certified mail. Just the right thing to do, right? I didn't want to keep an extra mj plus that I didn't pay for. I sit down to pay my bills for the month and glancing through my husbands credit card statement I find that MJ has charged my husbands credit card $81.64. What!?!? MJ apparently keeps previously used credit card numbers on file, because there is no way my husbands cc should have been charged. Anyway, I send emails explaining everything, AND PROVIDED INFORMATION FROM THE POST OFFICE AS TO WHAT TIME, DATE, ADDRESS AND WHO RECEIVED AND SIGNED FOR THE RETURN MJ PLUS. Now I am getting no replies to my emails. I am now calling and getting NO where. In fact the supposed customer service rep. (what a joke!!!!!) said since I didn't follow proper proceedures in returning the package they cannot help me, and HUNG UP ON ME!!! Proper proceedures???? Who's proceedure did they follow when they charged my husbands cc?????????? Huh????? I even provided proof that it was retuned within 30 days of the order date, (which I didn't even order.) Hello!!!!!!!!!!!!!!!!! Y'all SUCK!!!!!!!!!! You owe my husband $81.64 and you owe me an apology.
I to have had many problems with Majic Jack lately. Having used live chat numerous times and getting nowhere, I contacted corporate in West Pal Beach. Still waiting on an answer from them, and it is now one month. This is definitely a scam company that needs to be stopped. I filed a complaint today with the FCC, and was given a reference number to follow up. I highly suggest everyone contact the FCC and the Attorney Generals in Florida.
I had majicjack and all the features that went with it. I upgraded to Majicjack plus and lost my call forwarding. When I used live chat to inquire, I was told call forwarding was not available yet. I asked for a phone number in order to complain and the agent oon the chat basically terminated the chat without any information regarding who I could register a complaint with or where complaints were received. Live chat from MJ is worthless, and in the past three occassions that have used it, (over three hours of my time), nothing has been resolved. I feel like I'm being ripped off by having a feature taken away when I upgraded even though my subscription is paid up to May 29, 2015.
In June of 2012 my MJ phone was shut off mid contract. I was told it was under review...review for what I asked...theysaid they did not know and it was in a higher dpartment. After many hours of complaining it was reinstated with a loss of 3 weeks service that was never replaced.
Now I have gone to renew and I am told I am under review. Yep, it is in a higher department with expidite...they will contact me by email. It has been 45 days and many contacts by me and no result. YOU CANNOT RELY ON THIS PHONE FOR A MAIN NUMBER.
IT IS FUTAL TO COMPLAIN!!!!! I FEEL LIKE A FOOL FOR HAVING RECOMMENDED THIS COMPANY!!!
I Have Been Having Trouble With Magic Jack F0r Some Time
I Called Yesterday -the Billing Number And The Woman Hung Up On Me
Today I Did The Chat Thing Twice And Still My Magic Is Not Working Right
I Have A Hard Time With The Typing--why Can't I Talk With
With A Person On The Phone?????
Your Saying Tell Someone About Magicjack
A This Point I Can't Say Anything Good
Today I Was Chatting Wit Rebuen And Crissa
**Save yourself the headache and READ ALL THESE REVIEWS before you order!** I just wasted an hour or more, ordering this product! I followed all of the misleading online prompts about their so called 30 DAY FREE TRIAL. Looks as though my family will suffer financially thanks to this joke of a company.
I received a voice notice that I was due for renewal on one of my phones. I went on line and received confirmation of the renewal, then I received notice, a month in advance, of my other phone expiring so I went on line and renewed it and received an acknowledgement of the renewal.
I am still getting messages advising of needed renewal every better handle on the ongoing annoying message being forced on me even after having purchased another year subscription for both lines.
I want to know why I can buy a 1 year or 5 year subscription but not a 2 or 3 year subscription?
You can answer me either by email or telephone, you know both phone numbers, or should.
Milt Bernstein
Why bother to show a corporate Phone number, when it rings busy the moment I dial????
I purchased a 2 yr plan and now every time I try to call my children in Alaska or Hawaii it tells me that I need to pre-ourchase international minutes. WHAT THE HECK IS GOING ON????
You advertise calling to Canada, which is a foreign country, why can I nat contact AK and HI, which are part of the USA???
Sorry to hear so many people have had major issues with their MJ. I have been with MJ since they first advertised on TV, then a brand new product, so it been a good number of years. At first having to use chat as only option for customer service was an annoying pain but I kept reminding myself this helped enable the cost to be so low (I've worked customer service/call centers/ escalated issues/supervised...so I've been on both sides of issues customer issues - note: never worked for magic jack..) so I know what good customer service should be,,,but, when frustrated with chat service I kept reminding myself how it was worth the cost of $20.00 for whole year of phone service. As time passed I learned how the "process" worked and how I could get to higher level customer service people who knew how to solve my issues. I have never had one major issue not resolved even though may have taken some patience on my part. Compare them to Verizon/Comcast/ etc., for which paid exorbitant amount of money and had MAJOR problems dealing with their customer service people.. Some issues never resolved for which I got rid of my land line phone before even hearing of Magic Jack. I would recommend people reign in on their own impatience and frustration which will only cause more problems for them to get their issues addressed. Accept that chat is the only form of CS and learn how their system works. As for the elderly woman...if she can't use the internet etc then it's up to the daughter to do it or find someone to do so. We have saved bundles since being with magi jack and will never go back to land line or another voip. My only current issue is that I can't take advantage of sale for current customers on the new MJ because I don't have a credit card and they won't take the debit card for this special offer and thought it's the same card I've been using for paying for their service. I understand why due to how debit cards work, however, they could set up the offer to have debit cards charged right away so can take advantage of special price. That being said, it's upsetting but not enough to cause me to lose the financial benefit I've had with MJ. Anyone want to contact me for info I've learned here's my email put MJ personal info in subject so I won't consider spam.
WOW
After reading all theses comments somebodys needs to do somthing about this my mom is 78 and trying to save some money on her phone bill so she bought magicjack now its going on a month with no phone shame on you magicjack and all your millions you made on consumers and you can't even provide customer service with a live person, you must of known you were going to have problems with your service... shame shame you will fall hard...
Hi there,
I bought magic jack plus from best buy calgary, Canada. We plugged magic jack on the wall socket and directly with Internet DSL modem, it connects sometime for one minute and disconnects and most of the time message plays that error contact majicjack.com.
I have done all the things like troubleshoot but I think that there is something wrong in the product, please let me know the solution, what should I do, should I return to you guys, if yes then how.
I purchased MagicJack Plus in December 2011 and paid for a five year "Platinum Preferred" subscription. About three days later I paid some more money to "port in" my phone number from Vonage.
A few months later I was online and noticed that my subscription dates on my account online didn't match my order dates. I contacted customer service and was assured explicitly by "Roy" that my subscription and ported in number were paid for through the full duration of my subscription.
Fast forward to this month and I receive notice that my ported in number is expiring and they want a monthly or annual payment to keep it active. Once again I contacted customer service and even provided them the issue code and full transcript of my chat with Roy. It made no difference. They basically said 'Roy was wrong. Pay or lose the number.' and made no offer of a discount or refund to offset their error.
I decided to port the number out to another provider, for which MagicJack charged me $30. (I figured if I have to pay more money, there are far better service quality levels out there.) As a result, without any warning even in the billing detail for the "port out charge," MagicJack has cancelled by device subscription. In my subsequent conversation with customer service, they made no apologies, referencing an incredibly obscure "fine print" clause in their terms of service, giving them the right to cancel everything with no refund if you port a number out.
So, "my bad" for not reading the massive terms of service. But, one of the primary claims of shills like Dan Borislow (CEO of MagicJack [email protected]) and their ilk is that they are better than the regular phone/utility companies. Supposedly, they don't "play games" and "nickel and dime" consumers.
I am a case in point that this is not the case. They are just as bad, if not worse. Trust me and use something like Skype or even Xfinity Voice. (If I am suggesting Comcast is better than these guys, then you can rest assured, MagicJack is TERRIBLE!)
I have spentover 4 hours trying to deal with magic jack and their online representatives. Only to have the chat disconnected because i requested a supervisor.I wsa told i could port a number from metro pcs, paid the 20.95 ( i already had a majic jack number ), the port did not happen, was charged for and now i cannot receive calls. when i called the corp. # ,out os service. This company is a rip off. stay away.
Ya, I was sucked into this product too! I've spent the last few days researching all the issues and concerns, and there's ALOT!! So, I've been in contact with several people and have decided to take legal action against magicjack. Seems there's quite a few people really with the LACK of service!
Magicjack and the people who own and operate this so-called failure of a business SHAME ON YOU! In all the years I have never come across a business run as poorly as this. Do you ever read the comments that are displayed, do you really care about those of us that are your customers, do you people have any sense? It is incomprehensible to even think that you have not been put out of business or better yet locked up. Your means of customer service is to communicate with someone online who can't even resolve an issue that they are presented with. I got magicjack and had it only eight hours and knew immediately I made a bad decision by purchasing this piece of sh... It has been four weeks and I am still waiting for a supposedly PORTING DEPARTMENT to transfer my number back to myoriginal carrier. They requested an email from COMCAST my original carrier which they sent immediately, and they told me to pay $30.00 for the transfer and I did. My credit card has been charged and I, after four weeks still DO NOT have SERVICE!!! I am filing a lawsuit and I have already got in touch with the Better Business Bureau. It's just a damn shame that someone who is in business does nothing for their business, employees and most of all the customers. Once again SHAME ON YOU.
P.S. Also I am calling tommorrow my local news channe here in Washington D.C. so they can be exposed even more.
Why is it so difficult for you to provide efficient and effective customer service??? Do you not consider elderly and disabled customers with serious health issues? I also need to know why you do not respond to emails and have very little (i.e. if any) verbal customer service??? I am still waiting and will do what ever I can to shut you down. Deceptive or misleading advertising is what you can and will be cited for among a few other FCC violations. May God have mercy on your miserable soul.
i have the new magic jack plus i have had problems with dropped calls and garbled conversation ever since i have owned have probably spent at 25 hours on the internet chat and phone to customer service with no results when you try to call corporate headquarters you either get a busy signal or the mail box is full i would not recommend this product to anyone. i have called the better business bureau and reporter their conduct. if anyone would like to talk to me about this i will gladly explain in detail the problems i am having with this product. my name is robert porter my phone number is someone please call me
Poor performance is being kind to a phone company that doesn't want to talk to you except to take your money,and doesn't have a tech support via the phone,their on line tech support is a joke as one customer's comment put it and so do I.A LIFETIME of savings,well the saying goes you get what you pay for certainly rings true at MagicJack,and I am TRANSFERRING my business to my other phone and will not re-up on my magicjack when it is time to renew my subscription to service,furthermore I will put the word out to others about the poor performance of this company.This was a business # and it has lost me business!NO MORE!Smart move magicjack.Overall rating on a 1 to 10 scale O.
This company is a total JOKE i have a question and they say type it on line i do and the answer is so far off that it is worthless. I got a person who does not speake English and all she could say is log in on line what a waste i am trying to get the new Plus but no one cal talk about how to hook it up they say go on line The one i have is working ok i am trying to spend more money but they have no idea what CUSTOMER SERVICE IS ALL ABOUT WHAT A WASTE
No company in the world should be allowed to operate like this. My magicjack quit working, logged in looks like subscription expired, tried to pay multiple times, payment not accepted, told account under review,my second magicjack was expiring so tried to pay early, payment not accepted on multiple credit cards, second magicjack now dead. In thirty days I have not received one email explaining why they are doing this to me. I have contacted magicjack at least 8 to 10 times with the same response, account under review. Will start with the BBB tomorrow.
I kept hoping my issues would be resolved so I continued my service, but after more than a year of lost calls, voices breaking up so they can't be understood, noise on the line, whacky things going on with the magic jack, etc. I've had it. It's not worth the frustration even if it were free. No more of this poor service. You get what you pay for.
Demand that Congress,is aware of this I was going to buy one,I will now, go to Radio Shack and tell them they are a rip-off and see if they want to lose Money...........Boy-cot Radio-Shack they are pushing this product!!!!!!!!!!!!!!
I have been without service for four days. Paid over the phone for activation for 5 years. Constant contacts with customer service have been unsuccessful. Called the billing department this morning and they advised to wait for an e-mail response. The representative HUNG UP on me.Had to file a complaint with the Better Business Bureau. Not sure how this company stays in business. They need to be responsive to their customers
Reference: Ticket ID Billing Dept..Need help from someone.
Referred to the Better Business Bureau Case
Please advise
You may have a wonderful product, but either your webpage software or your live chat agents use of it are problematic and this has resulted in a loss of trust in your ordering process.
What should have been a simple transaction has developed into a confusing and complicated situation.
I would like to speak with a corporate officer per telephone so I can help you to make things better for you and for me.
I am almost certain you are using 'best practices' to insure the optimum success of your business and good reputation. Something has gone wrong here.
A magic Jack number calls my number and hangs up when I call it back i get the stupid recording that the manic jack customer is not available leave a message. How do I find out who owns this number? I tried the magic jack home office number and it says its not avaiable
Installed magicjack in Jan 12. Now can't call anywhere without getting message "need prepaid for platform or confrence call". Been on live chat 3x, different answers but no solution. They ALL refuse to give me phone number or address. Found them so now will write or call re my FRUSTRATION. Rank magicjack as 1 and customer service as -1
You guys need to make it easier to log into an existing account. Even the mymajicjack takes you to the new majicjackplus website. I understand getting new customers is essential but,WHAT ABOUT THE CUSTOMER YOU HAVE? IF WE ARE NOT HAPPY YOU WILL NOT GET ANY NEW CUSTOMERS!!!! I NEED TO LOG INTO MY ACCOUNT!!!
I purchased the Magicjack plus more than a month ago and have still not been able to register the device. For more than a month I am being told that my account is under review. What a joke. SO they have my money for a month and I still cannot connect.
What can we do â?? nothing because their service is so bad. In fact they have no service. This is the problem with this company. They have people employed to give lip service. Talk about escalating the problem, they do this daily for me. Seems they have an escalation department that does not exist or they would have resolved the problem for me weeks ago.
Why does some smart attorney not take this up and go after them. You will make money, so whatâ??s the problem?
Is every one scared of this company? Are they going to get so big that no one will be able to touch them?
Come come- surely someone out their has the balls to do this and go after them?
PLEASE count me in on whatever we can do to magic jack! I called three months ago to extend my service, and paid $35 or so... I had to call back because my phone didnt work, couldnt make a call. The customer service rep. told me I had a specialized number and I had to pay an additional $10 to turn my system back on. I refused first of all this would have been my 4th year, I didnt have to pay that before... so I cancelled it, the rep wouldnt budge and she was nasty. Then how about I just got charged again for service, this time I had just enough to cover a bill that was going to come out. Well the cost me and additional $72, when I called The rep told me that the charge of $36 will be back in my account in 3 to 5 days, but she wont do anything about the other charges they created. I asked to speak to a manager she said she was the manager, and she still not going to pay for the charges, AND she has done all that she was going to do AND THEN SHE HUNG UP! Is she in India somewhere or is she in Florida, cause I feel like taking a trip!
PLEASE count me in on whatever we can do to magic jack! I called three months ago to extend my service, and paid $35 or so... I had to call back because my phone didnt work, couldnt make a call. The customer service rep. told me I had a specialized number and I had to pay an additional $10 to turn my system back on. I refused first of all this would have been my 4th year, I didnt have to pay that before... so I cancelled it, the rep wouldnt budge and she was nasty. Then how about I just got charged again for service, this time I had just enough to cover a bill that was going to come out. Well the cost me and additional $72, when I called The rep told me that the charge of $36 will be back in my account in 3 to 5 days, but she wont do anything about the other charges they created. I asked to speak to a manager she said she was the manager, and she still not going to pay for the charges, AND she has done all that she was going to do AND THEN SHE HUNG UP! Is she in India somewhere or is she in Florida, cause I feel like taking a trip!
I purchased the plus since February 2012. I had major problems with their porting of my Vonage number, but I contacted M.J. while chatting with Vonage and that was correct. The quality was very poor but was able to correct that. Then my computer fax program could not work properly, but after allot of time, chatting and back and forth, it was corrected. Their site states that they have the traditional call waiting, however whenever I hit the flash button to get the inbound call, the original is disconnected. Their chat rep. stated that they don't have the option to fix this and will not refund any money if purchased longer than 30 days. I only found this site by accident when I tried to find their corporate office to complain about their false advertising; however, I only wish that I had seen this site B/4 buying this service. Although, I'm saving allot of money, I'm too afraid that I will also experience the same problem that everyone else has experienced. I will not renew my service when it's up and I'm gong back to Vonage. In fact, their call forwarding only works when you deactivate you home number and you can only do that by way of the internet. At least Vonage gives us the option of forwarding while your home number is still active. This way, I will not miss any calls if I should happen to leave my house instead of waiting around the home all day for a call. BEWARE OF MAGIC JACK.............
A very unhappy customer:
I looked at the Reviews they stink just like the Magic Jack customer service, and the way the terms they call it, is a Rip OFF ( I am calling the Better Business B... Maybe they will do something about them. This is a web site that had very many unhappy customers of magic jack. texmc.... August 29th, 2012
UNHAPPY CUSTOMOR
VERY POOR SERVICE!
they canceled me for execive use no warning no refund no reconect cant sell it to get money back ,cant be used again ever by anybody.I have 2 majic jacks one regular and 1 mj+ ,on the call log i exported it list calls made and received for both numbers they said this was not so so i copied and pasted to our chat still
no luck there were a total of 140 calls over a 20 day period for 2 majic jacks and that was execive use ?
--------------------------------------------------------------------------------
The same thing happen to me,but the calls were due to people trying to get me ,or me trying to get out with the stupid phone; However, there were not that many calls-I slept most of the day!!!!!!!!!!!!!!
texmc.... August 29th, 2012
UNHAPPY CUSTOMOR
VERY POOR SERVICE!
they canceled me for execive use no warning no refund no reconect cant sell it to get money back ,cant be used again ever by anybody.I have 2 majic jacks one regular and 1 mj+ ,on the call log i exported it list calls made and received for both numbers they said this was not so so i copied and pasted to our chat still
no luck there were a total of 140 calls over a 20 day period for 2 majic jacks and that was execive use ?
MagicJack outgoing email servers stopped sending me voice message emails several days ago. Tried to get resolved via their online chat but to no avail. Said my account was the problem but that they would NOT send me a new MagicJack device so that I could establish a new account - one that works. Beware of MagicJack - seems to be a ripoff.
I will never understand how someone like this can get away with ripping people off and ripping them off he is. I have purchased 6 magic jacks so my kids can connect with me from their computers. I also purchased one for a business I was trying to get off the ground. I paid them up for 5 years because it was Christmas and I was feeling generous so it was $280 for the Jacks and $483. for 5 years on the lot. That was a hell of a lot of money and some of them worked and some of them did not. Could not get any help from the internet nor the Phone number displayed for help or the chat online avenue. This is a sad way to do business but only for the consumer Dan is doing well in Palm Beach Florida on the money he made from all of us. This is a dishonest man maybe he should throw his hat in the ring for president? Sure that is for the most part the kind of guy that could buy his way to the top. I am so sorry that my kids were delighted for such a short amount of time. Have a good one Dan the Man. Hades awaits people like you
After using MagicJack Plus for over 3 months, it suddenly stopped working. After more than an hour on the phone with their 'technical support', it worked once again; however, about an hour later, it didn't. I called 'technical support' again and they asked me the same questions all over again even though I explained that I had called earlier in the day and answered all those questions. After asking why they couldn't just pull up my previous information, I was transferred to another representative who was ranked in their top 10% (sure!). He proceeded to tell me I had the MagicJack Plus installed incorrectly. When I asked him why it worked before and nothing had been changed, he repeated that I had it installed incorrectly. The second time I questioned this, he disconnected. If I had seen this stream of comments before purchasing the hardware, I would have saved myself money and a lot of aggravation.
Everyone seems to echo the same thing. Let me sing harmony with them. This has to be the worst customer service of any company I have dealt with. You get canned responses that have nothing to do with your question, agents will disconnect your call if persist in getting an answer that addresses your problem. I had Anna and Damian. Both useless and rude. Anna actually disconnected my chat session when I asked her to specifically address my question or give me to someone who could. I will be searching for an alternative to this device simply due to how insulting and aggravating the customer service is.
The comments are the same all over the internet. MagicJack sucks. The customer service sucks, the billing sucks, the engineering suck and the product sucks. I have found some information that may be helpful:
Magic Jack Corporate Office Headquarters
60 Medinat Hayehudim Street P.O. Box 4041
Herzliya, 46140 Israel
Corporate Phone Number: 1-972-9703888
Fax Number: 1-972-955-8175
Customer Service Number: 1-561-594-9925
Magic Jack USA YMAX CORP.
5700 Georgia Ave.
West Palm Beach, Fl 33405
Corporate Phone Number: 1-561-722-0433
Yes, folks MagicJack is based in Israel and is imported by YMAX. Consumers should throw everything we have at this as well as resellers.
The comments are the same all over the internet. MagicJack sucks. The customer service sucks, the billing sucks, the engineering suck and the product sucks. I have found some information that may be helpful:
Magic Jack Corporate Office Headquarters
60 Medinat Hayehudim Street P.O. Box 4041
Herzliya, 46140 Israel
Corporate Phone Number: 1-972-9703888
Fax Number: 1-972-955-8175
Customer Service Number: 1-561-594-9925
Magic Jack USA YMAX CORP.
5700 Georgia Ave.
West Palm Beach, Fl 33405
Corporate Phone Number: 1-561-722-0433
Yes, folks MagicJack is based in Israel and is imported by YMAX. Consumers should throw everything we have at this as well as resellers.
I've used MagicJack several years and although some active phone calls get disconnected it's a good product to have and use. I do, however, find Internet Chat Technical support a pretty poor excuse for customer service. Whenever I contact them I carefully and concisely prepare my 1st sentence so that if it's read and acted on my chat session will be short. Despite my effort I find MJ Technicians incapable of reading and grasping the meaning of what's said because they always send me a canned response and then ask question(s) for answers I already provided in 1st sentences. "Julius: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you." Gave me to Daphne, a so called experienced person who immediately showed her inability to read and understand simple comments or questions. She then told me things that are untrue and that show she doesn't know particulars of MJ FAX capabilities. She ultimately hung up on me when I said: "I am no longer asking for any assistance at this moment. Please send me the US Postal Service Mailing Address (or his/her email address) of the MJ Customer Service manager."
I have had my magic jack for four years, I used it alot when it was working properly. I renewed my subscription for five years on a special deal for $79.00 a few months before my next year was up. I get a notice stating it was time to renew. I put a total of 14 hours chating with many of their unhelpful Reps. I was told they did get my payment for an additional five years. Well... it expired and they shut me off. I chated for several more hours to find out I was in review (?) they still never told me why or what their review was for. I have been put on High Priority Urgent Matter. That was three months ago. I still havn't got my money or my phone back. My next step is contacting the corporate office. 5700 George Ave. West Palm Beach Fl. 33405 561-794-9925. Then I'll take them to court!.
i bought a magic jack plus in four months ago and its not working and i cannot get hold of some either online or on the phone. online you have to pay before you can talk to anyone and they dont even have an answer for you, which basically means that your money that you're paying for customer service on the phone just went to waste. over the phone, they only answer billing questions, they refuse to answer anything else even if you curse the crap out of them, they just hang up the phone on you. i bought two magic jack plus and i will be returning both of them. magic jack sucks.
I've had MJ for almost 3 years. In the beginning, the sound was poor but has improved a lot. Three weeks ago, the part that plugs into the USB, fell out of the MJ so it cannot connect to my laptop. I contacted "customer NO service", 5 times, totaling more than 7 hours of "chatting", was told that if I paid $10.43, they would expidite sending me a replacement. Well, that was almost 3 weeks ago -- NO MJ REPLACEMENT. How sad that a "communications company" does not communicate! Meanwhile, my credit card number is floating around MJ offices and I have no service.
I spend entire 2 days talking to different reps online trying to fix a new device which I had working only for one day. Every time I had to repeat the same things over and over. I was offered the same failed solution by every rep. When reps run out of options to fix problems they simply disconnected me and I had to start over again. Finally, I asked for a replacement since I have 5 years warranty on device and after few hours of continues nonsence, was told that i will be given a new device if I will pay shiping which is $10.43 !! On my question "why I should pay for shiping if device has warranty and worked only one day?" I was told that it is all in warranty and rep hanged up on me!
This SUCKS ! I bought a MagicJack Plus. I have been trying for two month's to get MJ to transfer my number from ATT. The Tech support online is as useful as tits on a ANT ! Ihave been on their website 4 times now, and nothing gets resolved ! They keep telling me that they will fix my problem, and then they will E-mail when it is fixed. They have not E-maied one time, and they have no Phone number to talk to a regular person ! I think that they have the online "chat" support, hoping that you'll give up, and throw the MJ in a drawer and forget it. Good Luck to all that try to get customer support !
I have been a MJ owner (multiple units in different houses) for 3 years. Each time there was a problem I average 2-3 hours with a chat person who could never fix the problem and transferred me on to the dumb "TOP 10% staff" who preceded to repeat exactly the same steps that were previously taken. Each I burned through 4 to 5 hrs with no results and had to give up. Have 3 MJ Plus units that don't work and no one is able to be contacted regarding a fix. Today the TOP 10% person went to the end of her questioning and tests and just hung up after 4 hours. No supervisors are there to up stream information to management or the shareholders. Hope this gets thru but am not optimistic. It would be nice to have the 3 units working phones. Company forbids voice communication although you're in the communication business... a real contradiction.
I have had MJ for almost 5 years with no problem. I got MJ-plus for about 6 months. Not happy with the plus as it is made to look like you can just plug it into a wall outlet...NO IT HAS TO BE PLUGED INTO YOUR WIRELESS ROUTER FOR IT TO WORK. My Mom got MJ 1 1/2 months ago and she got rid of her landline and she has had nothing but trouble. Now I'm afraid to get rid of my landline.
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