Posted by Eileen
We bought an Epson XP-800 printer on line on the 23rd December and paid £4.99 for next day delivery but didn't receive it until 27th December. Havind set the printer up it wasfound to be faulty and would not print properly. I telephoned PC World nad was put through to a very helpful young man who refunded my $4.99 and advised me to take the printer to my nearest branch and they would exchange it he rang them and reserved it for me. We wnet to Darlington PC World and they had a replacement for us . We looked round the store and my husband picked a pair of earphones we went to pay for them and pick up the printer. one lady took payment for the headphones and short changed my husband £10 this was eventually resolved and we exchanged printer (so we thought) and went home anly to find thet had given us the faulty printer back, I phoned up and was put un hold for several minutes and eventually told to take it back to Darlington and fet another. We did go back to Darlington and we had to wait while another printer was brought for us. The lady said she didn't know haow it had happened but we should be ok now. Both my husband and myself are really upset by all this we have been customers of PC World for many years and have never had such dreadful service like this before.
