Posted by Donna
Why does Tivo not have a large enough remote for senior citizens with macular degeneration
TiVo Corporate Office
TiVo corporate office headquarters location, phone number, address and feedback
Please find details for the TiVo corporate office below. We do our best to keep this information current, but if you are aware of any updates to the TiVo corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
TiVo, Inc.
2160 Gold Street
Alviso, CA 95002
United States
Phone: 408-519-9100
Fax: 408-519-5330
TiVo, Inc.
2160 Gold Street
Alviso, CA 95002
United States
Phone: 408-519-9100
Fax: 408-519-5330
TiVo Corporate Office Comments
01
Aug
06
May
Posted by Tivo Sucks
Tivo lately has been consistent about a couple of things! 1) bad customer service, 2)Premiere 4
is a terrible product. I have an Series 2 that I have had for well over a decade, when Tivo was invested in and cared about their product and it still works! But these new Tivo's are not worth the investment.They are not made with the same quality and pride of product like in the past! And the sad part is that they are only made to last for a short period of time. At least that's what the customer service representatives in India etc. say when you speak to them! There are no service centers or anywhere to have them fixed! So 4 years into my Tivo Premiere 4 it recently stopped working with my Spectrum Cable Service! I have had numerous Supervisor's,Techs and I contacted the FCC,because I thought it was my cable,but after thoroughly have everything swapped out and changed and the missing stations,signal errors and pixilation continues on some stations! It seems that somewhere there is a coding or firmware issue and Tivo doesn't have a fix! I will never buy another one after I paid for Lifetime service. I was told by the customer service rep. for Tivo that even the current Tivo's are having issues,especially with Spectrum! There are a lot of complaints on social media about Tivo! I will definitely contact the BBB and ConsumerProtection companies on this product! Disgusting! If an executive from Tivo cares to speak with me I would gladly have a conversation with them!
06
Oct
Posted by Mkrupsky
Dear TIVO,
I am writing today to express how disappointed I am in deciding to buy a TIVO Roamio OTA.
After only two months of use my Roamio OTA started making a loud fan noise.
At first my customer experience was decent until I learned that my Roamio OTA would not be replaced until the original was received. Most companies issue returns upon getting a notice from the shipping service.
I was further disappointed to learn that I would be receiving a refurbished one versus a new unit. I paid for a brand new unit and a 2 year warranty; shouldn't I get a new unit as a replacement?
Today I received my replacement and it did not include a power supply or a remote. More disappointment.
I called Customer Support and was told that I should not have sent the power cord or the remote back with the defective unit. No one informed me of this.
TIVO return policy clearly states ;Returned Merchandise must include all original components, literature, warranties and packaging in the same salable condition it was received.; That's exactly what I did! But somehow its my fault. Now I have to wait six days to receive a power supply and remote?
If there was a way of returning everything for a full refund I would do it.
I will not recommend TIVO to anyone I know.
With all due respect, I truly regret giving you my hard earned money.
Mike KRUPSKY
02
Oct
Posted by Anonymous
TiVO has pissed me off for the last time! I had an older (one of two TiVO's)box that crapped out. The supervisor gave me $25 off the purchase of a new Bolt. I called back to order it and was told that I could only apply it to the 500gb or 1tb models not the Bolt+ I wanted. REALLY? I'm a customer for almost 20 years and that's the best you can do? I wanted to talk to a manager and they told me NO, they don't take phone calls with customers. YOU SUCK!
14
Feb
Posted by Deep Insights
TiVo DVR has a bug in its fast forward playback function. It causes the display to jump 7 minutes of its current display position.
This bug has existed for many years and an old work around does not work on new TiVo DVR's. Thus, the newer DVRs do not work as well as their older ones. If you want to upgrade to a newer model, you may be getting an inferior model.
TiVo's programmers need to correct this bug. It may be a wild pointer in their 'C' code, not hard to find and cure. Perhaps they should do it this year.
