Posted by HISAdvocates
I agree with every negative support comment on this page. Moving all my domains asap.
iPage Corporate Office
iPage corporate office headquarters location, phone number, address and feedback
Please find details for the iPage corporate office below. We do our best to keep this information current, but if you are aware of any updates to the iPage corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
iPage
Endurance International Group
10 Corporate Drive
#300
Burlington, MA 01803
United States
Phone: 877-472-4399
iPage
Endurance International Group
10 Corporate Drive
#300
Burlington, MA 01803
United States
Phone: 877-472-4399
iPage Corporate Office Comments
13
Sep
11
Jun
Posted by Frusttrated
I have been trying to get an issue addressed since July-2020 and have had to tell my story 18 times to different representatives. I spend nearly two hours on the phone (screenshots to prove it) and each they request an email and then do not respond - to make matters worse they close the case without telling you anything. I have been with this company for nine years and they literally do not care about customers. Their customer support is based in the Philippines and there is a problem with communication. I am tired of being passed around in their system.
13
Oct
25
Jul
Posted by AJ
Your technical e-mail assistance is pitiful at best. Maybe instead of trying to make more money, you should have people that speak and understand English. I have spent close to 2 hours on the phone and live chat trying to fix something you techs caused. I have lost over 2900 emails for my business off your servers. Why is it that we can not speak to someone stateside?
06
Jun
Posted by Anonymous
Totally useless customer "service" Call the number and go to Philippines. They give some info then nobody emails any confirmation, and you send multiple requests via email and NOTHING. Business plan seems to be same modus operandum as a drug dealer. Hook them then screw them. $42 plan gets billed out for more than $200 renewal? BS.
26
Apr
08
Dec
Posted by Anonymous
I use WordPress through Ipage.com. The last five days I have had my page taken down because of spam reports that are coming from mysite'surl.com/ap-admin. I do not understand how that can be since this is my log in page and has no attachment or supposedly contact with the general public. This is very disappointing.
19
Oct
Posted by anne stromberg
I watched Name.com where I had websites for about 8 years go down hill with the worst possible customer service. I chose to transfer three web sites to Ipage as they were listed as on of the top 10 hosting companies. DUH who prepared that article?
Since late July I have been trying to get my websites transferred and I did pay $16.99 for each to do so the 4th of August. One is on the web, 2 are missing. Their reps with an IQ lower than their shoe size are hopeless.
I requested specific help but I was referred to their help center. I am computer literate to the point that I can email, source and type documents and I can listen to music on you tube. I am 86 and computer challenged to the max. This company is so much worse than Name.com and I though they had become utterly useless. I have requested supervisors to call me back (never happened) written to their corporate office, no reply.
If you are thinking of using this company, unless you are a techie DON"T!
I can't understand how one web site was transferred but the other two were not. I have paid for a year's hosting for all three. My next move is to see if there is any sort of refund and move to another hosting company. THIS ONE SUCKS!
04
Apr
Posted by Ed E
When you employ customer support personnel in the Philippines, you actually don't give a hoot about your customers. iPage lost three web hosting accounts because they can not follow simple instructions about account billing. I you have a conversation with any of their low-IQ buffoons in customer support, you rarely get an answer to any question, just dead air.
18
Jan
Posted by Alex12
worst technical support ever. like wooowww really thats technical support. The tech just flat out told me I know more about WordPress then Her. I rteally dont know anytyhing about it. Ha doesnt every smart person know the key to Sales and Technical support is and always will be Product Knowledge
18
Jan
Posted by Anonymous
I have spoken with 5 technical support advisors. My ticket was submitted to a supervisor only for him to email me back 24 hours later asking for information I already gave the other 5 people. I called in again and spoke with a 6th person that asked me for my USERNAME and PASSWORD to my Domain how unprofessional? Have they never heard of TeamViewer or other programs like it and furthermore my issue was never resolved.All there techs must have had the standard 2 weeks of training and do not listen to you or try to help resolve and issue. DO YOURSELF A FAVOR AND NEVER CALL THERE TECH SUPPORT. you will be wasting your time.
09
Dec
Posted by davisrandyphotography.com
For the last Month I have been in the middle of support tickets. Most related to Web Sight, davisrandyphotography.com my domain. Published results I created and at times asked support and concerns for the results. My tickets sent are going in, and not appearing in the support results. I have screen shots of the dated and stated results for those ticket. My sight had Word Press content in my File Management. That was removed, I was left with the HTLM published conditions of the sight. I received notification it could be recovered, I could have a folder with the contents of that published results, separate from the other. 14 day from Novemeber 29, 2016 being the date. Asked and sent all this information, TWICE! Yet it does not appear in my support tickets. Just a response to send it each time.
Also in support the window will not support in creating new tickets. This I was told is KNOWN, by technical support. Question that comes of all of this, if it is not recoverable, I want to know, if it is, I request it.
