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Original Comment on yesterday,6/30/12 i took my 2005 lincoln aviator in to get an oil change,upon doing the service the mechanic (and i say mechanic loosely)stated i needed to get my radiator flushed. I did agree to do the service. Upon completion of the work and after me paying 173.00 dollars for an oil change, air filter, and the radiator flush, i left the store and got only about three hundred yards before i noticed my coollant level hand rise all the way up and service engine light come on. Right away i returned to the store to get an explanation and to advise the servicemen of the problem they had created. None of this exited prior to the mechanic attempting to flush my raidator. Well, after they attempted to correct the problem without any success 2 hours later i informed them in not so many kind words that i would call a wrecker and have the car towed to my service dept. to fix the problem. ALL THE WHILE I ATTEMPED TO SPEAK WITH THE MANAGER WHO WAS NOT ON THE PROPERTY ITSELF BUT WAS IN CONTACT WITH THE ASSISTANT MANAGER, AND ALL THE OTHER EMPLOYES, HOWEVER, HE REFUSED TO SPEAK WITH ME THE CUSTOMER. THE ONE EMPLOYER (WILLIE) WHO DID EXPLAIN TO ME WHAT HAPPENED DURING THE PROCEDURE STATED THE MECHANIC WHO DID THE WORK DID NOT DO THE PROCEDURE CORRECTLY AND HE WOULD ATTEMPT TO FIX IT. AFTER THIS WENT FOR AWHILE I TOLD THEM THAT I HAD A TOW TRUCK IN ROUTE TO TAKE MY VEHICLE TO THE LINCOLN DEALER WHO PERFORMS WORK ON MY VEHICLE ALL THE TIME. WELL, THE POLICE WAS CALLED AND THEY WANTED ME OFF THE PROPERTY. AFTER THE POLICE ARRIVED THEY ASKED ME TO MOVE MY VEHICLE OFF THE PROPERTY. I INFORMED HIM THAT I HAD PAID FOR A SERVICE AND WAS UPSET THAT IT HAD NOT BEEN DONE.<br /> I AM VERY UPSET AS A FREQUENT CUSTOMER TO THIS STORE THAT NUMBER ONE THE SERVICE I HAVE PAID FOR WAS NOT PERFORMED AND THAT IT WAS PERFORMED BY SOMEONE WHO CANNOT OR DO NOT KNOW HOW TO FLUSH AND INSTALL NEW RAIDIATOR FLUID. UPON WAITING ON THE TOW TRUCK I WANTED TO GET THE ASSISTANT MANAGER TO AGREE TO PAY MY TOWING FEE OF 100 DOLLARS, THEY DENIED THE TOW TRUCK PAYMENT AND TOLD ME TO GET OFF THE PROPERTY. I INFORMED WILLIE AS WELL AS EVERYONE ELSE THAT JIFFY LUBE WAS RESPONSIBLE FOR WHAT HAPPENED TO MY VEHICLE TODAY AND I WANTED MY REFUND OF THE COST OF THE FLUSH AS WELL AS TOWING FEE, AND WHAT IT WOULD TAKE TO FIX MY VEHICLE. AS I WRITE THIS EMAIL MY CAR IS AT DON DAVIS LINCOLN IN ARLINTON,TEXAS. THEY COULD NOT LOOK AT THE VEHICLE TODAY BUT HOPEFULLY THEY WILL BE ABLE TO ON MONDAY JULY 2ND. I DID ATTEMPT TODAY TO SPEAK WITH THE DISTRICT MANAGER NICK GILLILAND, STORE MANAGER MIKE DOLYE, AND ALL OTHER PARTIES INVOLVED. I ALSO NOTIFIED MY CREDIT CARD COMPANY OF MY INTENTION OF STOPPING ALL PAYMENTS UNTIL THIS MATTER IS TAKEN CARE OF.

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