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Original Comment We are having problems with our 2012 K1600 GTL. It has been returned to the dealer seven times for the same problem and he has failed to get it fixed. The dealer is Nick's BMW, DePere, WI. He got upset with us for contacting customer service and has lied to them about the repairs he has done. He has done repairs and replaced parts and done service without our authorization. He replaced breaks at 5,956 miles and will not give us the old brake pads. Told me I wore out the breaks because I used the back brake. Told me not to use the back break to only use the front break and the computer will apply the back brake as needed. As far as an oil leak Jim Eng said it was a seal on the oil filter and doing the 6000 mile service fixed that. I have contacted Costomer Ralations and they told me they contacted Nick's BMW and were told there was no problem with the motorcycle and they were unwilling to let me talk with a factory rep. I asked Nick's to let me talk with a factory rep and was told he wouldn't contact one for me. Where can I go, what can I do to get this problem resolved?

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