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Original Comment I have been trying for over TWO (2) months to reach an &quot;english speaking&quot; representative, other than in Mexico!!! This is for the purpose of a charge that was placed on my account for work that WAS NOT DONE!!<br /> <br /> A technician named &quot;Bill&quot; came to my house and ONLY straightened out what he called &quot;the biggest mess I have ever seen from a Comcast technician trying to cut corners&quot;. There was a huge &quot;hump&quot; of wires hanging out of the wall, with a fixture for a tv to be plugged into. Bill worked quite a while to figure out what the other technician had done. He did not MOVE, INSTALL, or do anything to change or improve service.<br /> <br /> When I received my bill for Billing Date: 7/27/12, Comcast had added a $45.00 charge for what Bill had done. <br /> <br /> I did NOT pay the $45.00, but called Comcast and spoke with the rudest, most arrogant, unprofessional named: &quot;JOE&quot;. All Joe nwanted to do was argue. I asked for a Supervisor, and Joe took my information and said he would have one call me within 24 hours - I have NEVER heard from anyone regarding that call!!<br /> <br /> When I received my bill for Billing Date: 9/27/12, Comcast had added an $8.00 LATE FEE, and on 10/12/12, I called Comcast and reached &quot;ROY&quot; in Mexico. Roy hardly spoke english, and did not have a clue, nor did he care, what my problem was. He said he did NOT have the authority to help me. I took a survey after this call, asking for a &quot;call-back&quot;.<br /> <br /> On 10-13-12, I received a call from &quot;MARK&quot;, who was also in Mexico. Mark said he was not able to help me, that he was ONLY following up on my request for a &quot;call-back&quot;!!!<br /> <br /> I then decided to pay this entire bill, including the $8.00, which is due &quot;l0-17-12&quot;, and fight Comcast later. HOWEVER, when I called to pay it, Comcast had a added yet another $8.00, even before the bill was due.<br /> <br /> I need help, and I need it NOW. Comcast operates in a clandestine manner, in that nobody is responsible or accountable, for anything - its just mostly they want to argue and dispute everything you say. I believe the Public Service Commission and the Attorney General of the State of Florida would take a very dim view of Comcast's inability, or unwillingness to assist its customers with legitimate problems.

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