Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment VVe have had hoover products for years and were always very satisified with them. In 2009 we purchased the platinum series max extract carpet cleaner and it did a very good job with cleaning our carpet. Recently the front/rear cover lower handle (under this is where all the circuit boards are placed etc). I was going to order a replacement part and realized this machine had a 6 year warranty on it. VVhen we contacted your customer service dept. we were told that would not be covered because we could have dropped it, or picked it up without lifting from the front also. (note, in the hoover book "section 3, page 11- how to operate" it states when lifting,use the carry handle on the back of the machine, says nothing about lift front of machine also.) VVe tried to explain where it is broke, there is no way by dropping it, this would have broke. Also the canisters, which are plastic would have also broke if it were dropped. THis is a heavy machine; however, the handle should be made strong enough to support the pullng and pushing of the machine while cleaning the carpet. It is to clean the carpet, correct??? VVhy else would you have a warranty on this product? VVe are very disappointed with the service we have received and are now considering going to a Bissell.

Feedback

Your Name

Your Email

Verification