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I agree. Cincinnati Bell lacks integrity and lying and misleading customers seems to be the norm. We're not talking about one isolated event but several customer service reps and managers lied concerning order placement. I imagine their hope is that you'll get frustrated and not call back. If there is any integrity within the company hopefully someone will address it and better train their employees. By the way, if you say you're going to call a customer back...then do it! It seems like Cinti Bell employees from managers down need to be retrained. Moving to a different provider!


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