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Original Comment I will swim across the ocean before I fly Virgin Atlantic airlines again. My fiance and I were going on a safari and flying 1st class from JFK through Heathrow on to Johannesburg. Due to an accident on the tarmac, our plane was damaged and they had to cancel the flight. Over 300 people went scrambling to rebook, with ONE ticket agent on duty. Some supervisors finally appeared and we were rebooked "cattle" on another airline. We were promised a refund on the flight plus an upgrade from premium economy to first class on the return flight. The upgrade was apparently never put into the computer and the ticket agents in Johannesburg supposedly did not have the authority to upgrade us as we had been promised. It is now over a month since that scheduled flight to Heathrow and we have not yet received any refund at all.

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