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Original Comment I have been trying for 2 days to talk to a real person anywhere at Westjet. Apparently, that is not possible. They simply cannot be reached. It would seem to me that if you really cared about your customers, you would be accessable. I did not receive my baggage on a flight that came in on Sunday evening and have been unable to reach anyone to help. I am concerned because when I left the airport after filing my claim, there were at least 40 people in line behind me waiting to do the same and at least 300 pieces of luggage sitting outside the baggage assistance area that were also "lost". Westjet clearly has been unable to handle the demands of the Christmas rush and are hiding from their customers, instead of dealing with the situation. It is certainly making me rethink using Westjet for all of my corporate and personal travel this year.

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