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Original Comment I have had horrible issues with customer service the last 2 orders we placed with Brookstone. Problems both times not receiving what we ordered and the confusion on their end was unbelievable when trying to resolve. Our latest issue has resulted in the utmost in what not to do in customer service. I rarely ever write reviews, but I have to say, this is the worst CS I have ever experienced. We even received a call from them at one point asking that we call about the order and when returning their call, they had no idea who called or what for. They have all the signs of a business going down the tubes. If not already, it won't be long.

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