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Original Comment worst experience ever this was in the McGrath Acura in Morton Grove, IL:<br /> I went yesterday to the service department and the person who took my car was Rob Borre. This is the third time that i go there and he is the one who take my case. The first two time i had to asked for another person to help me because i felt that he was treating weird and yesterday was the worst of all. i toked my car to the service area an MDX 2008 because i heard a weird sound ike in the power steering when i get there. first he said it was nothing, then we waited until they checked the car and he came to me and told me what my car have and that some of the things were covered by the warranty and others don't. i told him that i have an extended warranty that covers pretty much everything(its the platinum one and i payed a lot for it). i purchase my car in NJ and :<br /> first -he said to me that the warranty was only covered in the state that i brought the car. obviously that's not true. he did not toked the info of the extended warranty to verify it. <br /> second- he said that they doesn't have any loaner car available for me because the doesn't have enough cars for the customers that will go the next day.(but are they supposed to work with the customers that are in the service dept.? why they aren't providing the service to the customer that was there?) so he said that if i wanted to get my car fixed i had to go either Wednesday or Friday because he was off on Tuesday and Thursday. when i get to the service area i noticed that a customer that came one hour after me was getting a loaner car. i asked if there was loaners cars available and there were more than 3 cars available. i don't know why he lied to us. so i called the supervisor assistance(BOB) and he was very polite and asked me if i have any problem. i explained him the situation and he got me into a loaner car right away. then rob told me I WILL CALL YOU TOMORROW TO LET YOU KNOW ABOUT THE CAR. AND I SAID TO HIM BUT DID YOU TOLD ME BEFORE YO DID NOT WORK ON TUESDAY. HE DID NOT SAY A THING.<br /> So today he called me(Rob Borre) and told me that the car had another thing that needed to be fix but it was not covered by the Acura warranty. i asked hi if he can call to the extended warranty and he said that i have to call because that was not his job. so i call them explained them the situation and they said to me that YES t was covered and he needed to call them so they can do all the steps that needed to be done. i call back and he was not available that was at 1 pm. he never call me back.<br /> so i decided to go to the dealer with my husband and cozen(my husband does not speak English and my cozen was there to be an interpreter) we get to the dealer around 4 pm he was there and he was doing nothing we waited for 15 mins and he did not help us . my husband called the supervisor assistant that helped us (BOB) and when (ROB saw that the supervisor was going to us he came . when Rob Borre came to us my cozen said finally. Rob answered finally what (in a very rude way) she said to him we've being here for more than 15 min and you saw us and kept walking . her reacted very aggressively to her and to me and he said that he was working with the extended warranty all day and was trying to help me(false he never toot the extended warranty information and he never return my call. he trow the papers and the keys of my car at me and said he was not going to help us no more. I don't want to think that he is RACIST because i have seeing how he treats other people and every time that i go there i felt like he treats us like trash.so there was the service manager, the service assistance manager another employee and they saw everything. i talked to the GM and explained the whole situation. i hope they work with that. i am a serous client and i deserve RESPECT. this guy haves a really bad attitude. he didn't apologize to us . i just hope that they fix my car and treat me the way i should be treated . im verry dissapointed . they need to take action abut this situation we have 3 Acura car and the lost 3 clients

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