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Original Comment To who this may concern. <br /> <br /> <br /> I Purchased a used 2011 Ford Fusion on May 15, 2014 from Mazda of South Charlotte on 2501 South Blvd, Charlotte, NC 28217 on May 15, 2014. On May 23 exactly 8days after purchase the check engine light came on. I called Mazda on May 24 to inform them of the issues and spoke with Ryan Shaffer (Service Mgr.) around 2:15pm. He asked if I could bring the car in before 3pm cause it was a Saturday & they close at 3pm. I told him being I lived almost 30 mins away that would probably be impossible. So he suggested I take the car to Advance auto or similar place to get a free dynastic & let him know what the codes are before 3pm. So I did & the code giving at the time from Advance Auto was code#PO455. I called Mazda back at 2:50PM & was told that Ryan had left for the day but they will leave him a message to call me back. On May 25 the "Gas fill Inlet light" came on as I was picking my son up from work around midnight. while on the highway I was pulled over by the police only mins after noticing the gas fill inlet light. The police informed me that my right headlight was out, he would let me go on a warning that I get the light fixed in the morning. At that point I realized they sold me a car will issues from a blown headlight, to check engine problems and the gas fill inlet problems. I then remembered when I purchased this vehicle we had never went thru a check list of any problems/issues/concerns. On Monday May 26 during my lunch time, 11:30am I called Mazda to speak with Ryan & was told Ryan had stepped away. So I asked that they give him a message to call me back about the previous issues & now the new issues. I got off of work around 7pm that night & decided to drive to Mazda being I wasn't getting a call back. When I got there I was told he had left for the day so I asked to speak with the general Mgr. & was directed to Chris from Finance & Moe. I told them the issues I was having & was told to bring the car back in on May 27 & don't worry about calling again before I come just come in. While in a meeting at work on May 27 I received numerous calls from Mazda. So I called back thinking it was to resolve the issues I've been having only to find out they failed to inform me upon signing my vehicle financial agreement they never told me I needed to call the bank for a final phone interview to finalize the contract agreement. So Chris in finance told me I needed to complete that part ASAP. I told him I was disappointed that no one called me back about my initial issues after only having the ford fusion less than 2weeks but you guys can harassed me with multiple calls for this because you all need to get paid. So Chris insisted that I come in immediately to resolve my issues & have me do the phone interview with the bank. Again during my lunch break on May 27 around 11:30am I went to Mazda and they took my car to the service dept. At that point I received several calls from a Mick or Nick from the bank: Flagship Credit Acceptance Financing but I was Adamant about not calling them back until my car was fixed. Approx. 7 mins later they bring my car out telling me they had fixed the issues and needed me to call the bank ASAP. So I asked how could they fix all those issues in under 10mins & was told not to worry the car is fixed I can leave & only if the sensor lights come back on should I worry & just bring the car back. So I was very frustrated & asked if they had just preformed a mass reset to get rid of the sensor lights from lighting up. SO I asked to speak with the service reps that worked on my car. They were very apprehensive about letting me speak to someone. So asked if they were lying to me & try to deceive me cause I'm a female & they think I don't know any better. They just giggled and kindly dismissed me off. I've wasted a lot of time, energy & missed work, gas cost, loss of pay going back & forth. So out of frustration & disbelief I left & received numerous harassing calls & text messages from Mazda to call the bank. Then the bank continued calling me as well. On May 29 I was headed to pick my son up from work again & noticed the right headlight was out AGAIN & mins after that the check engine light & gas fill inlet light also came on again. Very frustrated, pissed, stressed, disappointed & emotionally drained I didn't know what to do or where to turn, I've only had this car in my possession just about two weeks. So I took the car back to Mazda and they told me this is my absolute last day I can make the bank wait. I needed to do the phone interview NOW. I was feeling very corned in & pressured. I asked would my car be fixed & Chris said he will make sure they take care of the issue & not brush me off anymore. At this point I really just wanted to cancel my contract & walk but I had just went thru an ordeal with the last car I had which landed me in this situation to begin with. I had a 2006 KIA Spectra which died on my way to work and was told it would cost over $7000 to fix just two weeks prior & left me without a car for 2 weeks, this is what led me to buy the 2011 Ford Fusion. So I'm extremely emotionally drained from everything. I was stressed out & feeling pressured to move forward with calling the bank from Chris in Finance at Mazda so I did and they took the car to the service department once again. I received the banks approval on May 29th 2014 & the service department comes back & tells me the car is ok to drive so they will reset the sensors again and schedule me an appointment. I told them that was unacceptable& they need to take care of this matter now. I have already went thru with the bank process so now they are trying to wash their hands with the repair issues. I told them I was tired of the run around & will take the car to the Ford dealership to find out exactly what the issues are if they will not help me. Ford said there's not much they can do once the sensors are reset. They will need to see the car when the sensor lights are on in order to read them...However they noticed when driving the car that I had CV joint issues that will need to be fixed or replaced soon and wanted to know how long I've had the car because that will cost me close to $2000. Pissed off and frustrated I called the Bank, Flagship credit Acceptance Financing to see if they would cancel the contract being it was only 24hrs since I've called for approval and was told no so I asked to speak to a manager was put on the phone with a Bobby (did not want to give his last name)& was told the contract is finalized & they will not brake the contract. I should just pay to have the repairs done cause I'm officially responsible for any repairs and service. So I told them I will see if I can drop the car off at the dealership for a refund and was told that's on me and they will expect payment when due. So I continued calling Mazda in order to speak with the general manager & kept being told someone will call me back. Days passed and never received a call back so I decided to go to Mazda of south Charlotte on June 3rd 2014 & was told I need to schedule an appointment. I told them with all that I have been thru I will not schedule an appointment they needed to take care of these issues now. So I asked to speak with Ryan Shaffer the service manager...this was around 12noon. Ryan invites me into his office and kept the door open, there was two service techs standing around outside his office as if they were trying to ease drop in on the conversation. So Ryan starts off with: Ok the only thing I'm willing to do for you is schedule you an appointment. You need to understand you are no more important than my other customers. I'm sorry you have been going thru all of this but you need to understand these are the problems we all face with used cars. So I asked how isn't you guys problems when I only had the car just over 2 weeks now with no help coming back and forth for almost the entire time I've had the car with no assistance or even a courtesy call back.. You guys are very unprofessional. So obviously these issues were known about and should've been fixed before selling the car. So Ryan states: I'm going to stop you there, you are here for my help remember that! I don't have to do anything to help you at all. I can send you on your way to take your car elsewhere and pay to get your car serviced. We do the minimum required to pass inspection and the rest is your responsibility. I'm trying to do you a favor so if you're going to come into my office & accuse us of being unprofessional I've give you what you want! (You can hear the service techs laughing in the background). I said are you serious right now, this is how you as a manager speak to your customers. Seems like you are taking this personally! You are correct you do not have to help me at all I will contact my attorney and the News to get this resolved if Mazda will not correct this issue and you can tell the general manager and/or owner to cancel my contract. Ryan says: Oh you come in here trying to threaten us with law suits and the News. You can either leave my office and go elsewhere or apologize to me and let me schedule you an appointment for later date. I'm trying to help you but it will not be on you terms. At this time pissed to the max and frustrated I swallowed my pride in order to try and get this situation resolved. I told Ryan I will not apologize to you however if scheduling an appointment is the only way to get this situated at this point I guess I have to do it. then Ryan goes into how they already knew about the headlight problems I that the ford fusion they sold me already had faulty indicator problems & the entire front end of the vehicle needs to be taken apart in order to fix & replace. I ask how long have they known about this issue & was it even legal to sell the car like that. Ryan never answered to question and said well we are willing to fix the problem but you will be out of a car for a few days. So said I will need a loaner car until the repairs are made. Ryan said: I will give you a loaner vehicle...however you will pay for the loaner since we had to go thru all of this. So I was like: I'm tired of this, I will go inside the office and speak with the general manager. So I was able to speak with a Jamie Schirey and he said if I ever have any issues/problems/concerns, I need to always speak to one of two people. That would be him or Ryan the service manager. I said that's my biggest problem right now besides the issues with the car. After telling him the complaint with Ryan he went to the service dept. to speak with Ryan and upon returning he told me to come back later that evening because they didn't have any avail loaner cars at the moment....after being there almost 4hrs when I was already supposed to be at work I went back around 7:30pm to pick up the loaner car a 2012 Mazda 3. I asked will I be charged for the loaner car & Jamie said no they will waive the cost. This was only discussed verbally.<br /> Now today is June 13th 2014 I have not heard anything about my car as of yet. However my first car payment is due next week on June 15th. I initially left my house keys and mailbox key on the ford fusion key ring. I've been calling for the last three days to pick up my keys and been told they don't want me to come all the way down there without the speaking with Ryan cause they don't know where they are keeping the car keys. I said this is three days & no one have gotten back to me yet and the service dept. is less than 70 feet from the office/dealership and no one can find out where my keys are or leave them up from for me.

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