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Original Comment I've moved all my VA Checks to USAA a few years ago. Since doing so, I've had more problems with your direct deposit/automatic bill payments. However, after as many problems I've incurred, I'm most upset over you taking my direct deposit and sitting on it although you have drafted the funds from my checking. If, you monthly deposit my money, show withdrawal to pay your very own credit card department, but do not release the use of those funds back to me instantly, then you are violating the use age of my funds for 7 days on a government direct deposit. The mistake that overdrew my account was your facility not putting the funds in the proper account causing me to use funds that eventually returned a payment which in turn overdrew me with your return fees that overdrew my account. Now, you take my $300.00 mthly payment, freeze it for seven days for 2 months for a mistake your antiquated Electric Fund Transfers. Here is my complaint. Either remove the 7 day hold on my funds and allow my use of the funds at the time you show its withdrawal. Many years ago, I served as the Compliance Officer for a minority owned bank. It was also my pleasure to have participated in getting legislation approval allowing Credit Unions to start offering Checking Services. It is very disappointing to have read so many complaints by your customers, yet I closed out a 45Year account with Chase, as they were the last bank to buy out my original home bank. So, I will await a response from your services. If, this is unresolvable, then I will have to contact other resources to resolve it as I see fit. A copy of this, and all phone records have been saved. Each individual I've spoken with has had no ability to even forward me to the corporate office. These documents are not for legal matters, as I'm not interested in the least about the law. However, my possible next step is my federal representatives, who can get to the official that can confront and resolve my issues.

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