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Original Comment Earlier today I called in H20 wireless customer service in regards to my internet not working. I was informed by Alex the first customer service agent that since I reached a maximum amount of data they have suspended my service. I asked why would it be suspended if I have unlimited data. He kept on stating that my service is unlimited but it has been restricted. I stated I would call back later as I needed to go into a meeting.<br /> <br /> When I called back I spoke with agent George id #1259 who was very rude. I asked to speak with a manager and he told me that this call doesn't need a manager. He kept stating that I could have my phone restricted for data usage if I use my phone as a hotspot or download over the amount that they allow. I stated I have never used my phone as a hotspot nor have I downloaded excessively. If I have unlimited data I should be able to watch movies on my phone. He told me that those were just examples and to refer to the terms and conditions on the website. I asked for him to tell me what the cap amount is and he told me he didn't know the amount. He kept saying for me to check my phone and see how much data I have used. Again if I have unlimited data that should not matter what amount I have used. If I know that I was going to have a cap amount then I would of paid for a plan that is at a set amount. This is an ongoing issue where I have no internet access for two weeks out of my plan. As a paying customer who has been with your company for several months I should not have to experience this trouble. Every time I call customer service I have to deal with rude agents who don't understand what I am asking. They are reading off a card or something verbatim because when I ask a question they don't know how to answer it without repeating what they have already stated. After this month when my due date to recharge occurs on the 13th I will no longer be putting my service on with H20 wireless. However I do need my internet to work for the remaining days.

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