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Original Comment To Anyone Who Cares......<br /> <br /> <br /> <br /> I Am Very Disappointed With The Service I'm Receiving. The Hughes-net Sales Person I Spoke To Before Ordering Your Service, Told Me This Would Be A Much Faster And Much Better Service Than I Was Getting With Frontier Communications, Whom I Have Been A Loyal Customer For 8 Years. I Believe In Trust And Honesty, And I Was Lied To From The Very Beginning. Your Customer Service Connected Me To Your Tech Support Company, (the Third Party) Company You Hired To Help Fix Hughes-net Problems. They Unlike Your Customer Service Are Very Honest And Up Front. Both Of The People I Spoke To From The Tech Service Said That I Was Told Wrong Information. And That Hughes-net Is Not Compatible For Running Wireless Service. My Service Was Connected Oct, 17, 2014 And Before Even 24 Hours Had Passed I Was On The Phone Being Bounced Around To Several Different Service Reps. Nun Of The People I Spoke Too At Hughes-net Could Help Me Or Explain Why I Was Given The Wrong Information. I Had To Insist Several Time To Speak To A Supervisor. I Never Spoke To A Supervisor I Was Then Connected To A Manager. She Keep Telling Me The Problem Was On My Side And In My Router, That I Was Told To Purchase. When I Was Told To Go To Radio Shack And Buy A Router I Was Told By The Hughes-net Sales Person It Would Cost About $20 Dollars. I Had The Sales Person At Radio Shack Call Hughes-net While I Was There In The Store To Make Sure I Was Purchasing A Compatible Router. The Person At Hughes-net Recommended The Netgear Router, And The Cost Was Not About $20 As Your Sales Person Had Told Me, But $80. Now I Have Disconnected The Frontier Service And Will Need To Have It Reconnected At A Cost Which You As An Honorable Respected Company, That You Say You Are Need To Fix This Situation I Am In. You See I'm A Disabled Single Foster Mom On A Very Low And Fixed Income. And You Have Put Me In A Very Difficult Situation. I Was Turning To Hughes-net To Find A, Not So Much A Better Service Than What I Had But, A More Economical Service. Hughes-net Has Created A Very Large And Uncalled For Expense For Me. Now Here I Am With Hughes-net And Have No Idea Where To Go Next. I Was On The Phone Yesterday Oct.18th For Over 3 Hours And Was Told I Was Going To Get A Faster Connection, And If I Was'nt Satisfied I Would Need To Call Hughes-net Back And Go Through This Mess All Over Again. You See Every Time I'm Transferred To A Different Person I Have To Explain The Problem All Over Again. And After Sitting Here For An Hour Writing And Explaining This Again, I'm Still Not Confident It Will End Up In The Hands Of A Person There At Hughes-net That Really Cares. I Just Want The Service The Sales Person Promised That I Would Receive And If I Cannot Get That From Hughes-net I Will Understand, But I Need Hughes-net To Fix My Problem Someway, Even If Its Having To Cover The Cost To Reconnect Me Back To Frontier Commutations. <br /> <br /> <br /> <br /> Sincerely, <br /> <br /> <br /> <br /> Debra Graham

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