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Original Comment I'm so sorry that I switch from Satlite to Comcast Cable I only been with Comcast for a little over two months it's been so many problems no one knows what's going on there you are on hold for more than and hour waiting to speak to someone and then you spend another hour or two trying to solve your problem not to mention you may be transferred which could be another hour why they read over there notes I schedule for new installation on August 22 the tech that came out use my old installation from my satalite company that had been wired and up for 14 years he got it to work for about 15 minutes he said I would have to call the office to see what's going on because he did his job and I did been a new customer I was on hold for 45 minutes explaining what the tech said I was told by the person on the phone I can install it myself I said I don't nothing about electronics or wiring and I'm afraid of heights for me to get on a letter( I don't think so) she insisted that it was easy I said they can uninstall it before I get up there in the meantime I ask What shall I tell the tech? he said that's not his job he did his part the person on the phone ask to speak to him they were on the phone fighting with each other back and forth I still don't have a working tv its frozen he hands me back the phone and says it's late he's done I repeated it to the person on the phone now she says she has to transfer me to set up an appointment for the tech to come out to complete the work the third person I'm talking to from Comcast is trying to work with me I guess my appointment is for Sunday 8/23/14 the tech showed up but it doesn't work on my particular issue it has to be rescheduled again and 2 hours on the phone it's scheduled for Tuesday 8/25/14 tech came TV working now the electric company says the way it was wired by the vey 1st tech could cause fire hazard I had to wait a few days for some to come check this out after I went through three Comcast employees explaining my concern over and over now I'm promised a Visa gift card I ask is this an addition to the one I'm suppose to get with the promotion of being a new customer and taking the Xfinity promotion for one year which the channels that was offered to me I didn't get nor the Visa gift card it was suppose to total out to $250.00 nothing yet a month has went now it's my second I notice Comcast has been working at my neighbor house on Tuesday/Wednesday Oct 28 now my cables not working my husband ask What happen my cable went out the tech next door answered it nothing you should be up and running in about 2 hours after 6 hours I called Comcast you now it took me 2 transfer but I got and appointment for the tech to come out 3 days later supposedly but he never showed up Friday October 31 but I got a phone call from Comcast saying tech is outside my house no ones home so is my husband and myself we don't see him my husband is in the back somewhere cutting the lawn and I'm outside putting up decoration he was never here he was working next door another rescheduled appointment and 1 to 2 hours on the phone now the appointment that was scheduled for Friday 10/31 after spending 3 hours on the phone to get has been rescheduled to Saturday Nov 1 between 3-5 again I received all kind of recorded messages confirming the appointment no show again I called spent over an hour over the phone the person kept saying she don't see an appointment scheduled for today how not only have I been receiving phone call every time I called today it confirmed my appointment the tech that was working next door again did offer to help us he called it in but Comcast told him the contractor was on his way so he couldn't help out back to my phone conversation I ask is it fair to say since it's almost 6pm the TV want be working the night either she said she can set up an appointment for Monday Hello I do have job also I can't sit around waiting for no show techs and so many running around phone conversation now I'm asking not to be held accountable to stay in contract with you all agreements that have been for set for me to be void since Comcast couldn't fix the problem and it's a ongoing lie

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