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Original Comment I am a Brit living in the U.S. wanting to return to visit family. In the online process of purchasing my BA tickets, there were difficulties in confirmation of booking. I chose B.A. being British and believing in the high BA reputation. However, no one in BA customer services is able to help, and in fact lays the blame on me. Is there a human side anymore to BA? This should not be a laughable point, (I see my concern is shared with several others judging by the comments below this one!) Are BA doing so well financially that they don't need good customer services anymore? Hmmmm, maybe we should go elsewhere next time for travel options, and tell our friends our experience. Word of mouth is very powerful, and the impersonal nature of their customer services doesn't do their great reputation any favors! How do I get a human from BA who has the authority to make their own decisions to respond to me? <br /> Yours truly<br /> N. Henry

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