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Original Comment Since June 2014 I have had little or no connection to mobile service. Apparently, the signal from the tower in my area is not strong enough to give me consistent service. Sending text messages is extremely frustrating. Sometimes it will take upwards of 10 tries to send a message. One message took 2 hours to finally be sent to the recipient. I have repeatedly called the Customer Service department regarding this issue. They have escalated my issue numerous times without any resolution. I have contacted this department at least 4-5 times per month again with little or no compensation. Actual calls are often dropped in the middle of a call.i have been lied to repeatedly by customer service reps, the supervisors and the managers. I am simply not able to keep in touch with my children in the USA. What am I supposed to do? Next step...Ombudsman, CCTS? I believe I am owed compensation for lack of consistent service.

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