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Original Comment I made reservations in the beginning of Feb. 2015 for 6 rooms (my dance team was competing in biloxi, ms.). I soon found out that we needed a hotel that was pet friendly. Do I found one in biloxi. On the same day I made reservations at the pet friendly hotel I called and spoke to the front desk person who answered the phone. I explained to them that I wound not be needing the 6 rooms because I needed A pretty friendly hotel. They quickly rattled of a confirmation # and said everything was taken care of. I've never had the problem before so I wasn't concerned. I checked my bank records and march 1, 2015 they charged my card the amount of one nights stay for all 6 rooms! I called them and let them know that I canceled these rooms and was told everything was taken care of. They do rudely told me if I couldn't give them a cancellation # the charges would remain. So I caked the corporate office and street repeating my story to 3 different supervisors I was told they could do nothing, I would have to take it up with the hotel! !! I have been booking rooms for my traveling dance team for 10 years and have never run into this before. And mind you I am a choice hotels privelage member! If it was for just one room I wouldn't be making such a sink about it but it was a total of 702.96! That is a lot of money for a single mom with a small business! I am not done with this matter yet. My small business is part of the better business bureau and that is my next step! But I would warn anyone that is going to stay there, you need to think twice. This is Def. Not the first time this has happened in this hotel chain. Check out fb sites of the same exact thing happening. .I would not recommend this chain or any other choice hotel chain to anyone, if you want to keep your money! I will continue to fight this not only for myself but for others. This is ridiculous and pure robbery! !

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