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Original Comment I, recently received a bill with an unsubstantiated fee for the u-verse restoral charge in the amount of $ 53.86.I have been a customer since 1995 going back to original BellSouth Mobility. I am a loyal customer with ATT, have multiple services (multiple phone lines - land and cell, internet, TV), and this currently unresolved incident is very disappointing and unpleasant. Moreover, having an encounter with a person who identified himself as an Accounts Receivable Manager (and then reluctantly providing name as Tony Newman) maintain an impertinent tone and then inappropriately hanging up the phone, left me extremely unnerved.<br /> <br /> I contacted customer service to resolve inaccurate charges, and was initially on hold for a lengthy period of time, then transferred from one department to another, with retelling the information repeatedly to a different representative each time. No one was able to offer a legitimate/valid explanation and/ or information, nor provide documentation to substantiate erroneous charges. After about an hour being on a phone and dealing with trying to resolve the aforementioned matter of concern, I was transferred (once again and as previously on numerous times), to a &quot;manager&quot;who did not provide any explanation and/or support for the inaccurate charge either. In fact, the person reportedly identified as an Accounts Receivable Manager who curtly with reservation said his name (after being asked for a few times) was Tony Newman, not only was he not helpful, but he was dismissive and rudely hung up the phone. <br /> It is unfortunate to have such a negative experience with an organization, and encounter a very poor customer service. This raises a concern for a trustful relationship with an organization. There are no records to support the inaccurate charge, no records that the service was interrupted, and no records of the conversation regarding having service interrupted and making a request to have it reinstated.I request that the charges be removed and would appreciate an apology from the last customer service representative (reportedly was being recorded).

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