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Original Comment In November of 2009 I bought a new 2010 TL SH/AWD with tech package from Herb Connelly in Framingham, MA. Because I keep cars beyond regular warranty periods, I bought the extended warranty offered by the dealer from Wachovia insurance. Most everything was fine until in the fall of 2014 (with 86000 miles) when an oil problem message appeared. After filling the oil I went to the local Acura of Auburn dealer who (after changing the oil a little early)asked me to run it for 5000 miles, bringing it back every 1000 miles for them to check the oil consumption. They didn't have a clue of the cause of the oil use but suspected it may have to do with carbon buildup. I told them about my extended warranty and apparently they checked with Wachovia and were told they could do nothing until the engine was torn down for them to examine.It may have been my bad judgment but I authorized the work and sure enough they found carbon buildup and denied the main claim (they seem to be paying a smaller amount for a defective engine management computer). For various reasons it took over 5 weeks to get my car back and only 5 minutes to see the same &quot;check emissions&quot; and &quot;check SH/AWD&quot; messages, subsequently resolved without further problems.<br /> No one seems to be able to explain the carbon buildup except to suggest that I might have avoided it by changing the oil more frequently, more frequently I emphasize than the manufacturer's or the car computer's schedule!!!<br /> I am thoroughly disgusted at the poor reliability and durability of my Acura product, but even more so at the Client relations response to my appeals for help. Acura should be ashamed and embarrassed at their aloof, indifferent uncaring and especially incompetent response. They were very slow in replying to their own promised deadlines, relied on the standard &quot;sorry, it's out of (the Acura) warranty period, so too bad&quot; cop-out and in the denial letter sited the wrong reason/issue(the emissions and SH/AWD messages versus the oil/carbon buildup issue).<br /> To add insult to injury they told me that it would do no good to send a complaint to the President of Honda North America because his office would only &quot;kick it back to them&quot; !!!<br /> I may be particularly naive, but I hope that is not the case and I do get a response from the President's office to my appeal. At this point I have no respect for the Acura/Honda product and their customer service attitude. Shame on them.

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