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Original Comment I have been a customer with Stream Energy for a number of years and I have never had much problem with the service, etc. until you changed the online account. Since the online account change I have had nothing but problems and this last issue is the last I will tolerate! I am a single mother and sometimes cannot pay all my bills when they are due.... My last bill I had requested that it be extended to 8/3/15.... I went online yesterday to pay the bill and my new bill amount was showing also.... I changed the amount in the amount due to only my past due amount and hit submit payment.... When I did that the amount that was being submitted was not what I had put in but the total of the two bills! I immediately tried to correct it but of course it would not let me.... I tried correcting it via the phone service and of course there is no customer service on Sunday so I called at 7:05 this morning to speak with customer service to see if they could correct the situation and was told by a representative Amy that she could not do anything.... I explained about the issue regarding the online account and she said it is being worked on so I requested to speak with a supervisor to see if they could possibly help me.... After some time Wilbert - Supervisor came on the line and basically told me the same that Amy had told me.... The online service was being worked on, the payment had already processed (even though it was Sunday and banks are closed) and that I would need to have my bank put a stop payment on the amount (then I would be charged a stop payment fee with my bank AND a rejected payment fee with Stream).... This is the 2nd time that something like this has happened to me only this time the amount is more than I can afford to pay at one time! Every time I have an issue with the online account I have been told that the system is being worked on! I have been given this excuse ever since your company changed the online account and that has been more than a year now.... If your company cannot fix the problems with the online account in all this time then I doubt very seriously that it will ever be fixed! The online account is not user friendly, it tells you that you can access, change, etc. but does not allow you to do any of that! I feel that I have tolerated your company's incompetency for as long as should be expected! I plan on filling a complaint with the Better Business Bureau and the Attorney General's Office because I feel that the excuses that I have been given by customer service were not true and accurate! At this point I really do not care if I have to pay an early termination fee with your company but I plan on switching to a more reliable company that would be honest and straightforward with me!

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