Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment First of all, I have had to call back 3 times and sit on hold for almost 35 minutes each time before being disconnected or transferred back to reservations with a BILLING QUESTION. Hands down, the WORSTY customer service I have ever experienced. We rented a car through Thrifty along with airfare to go to Texas. The total at time of purchase was $148.61. The rep at the airport in Texas told it was MANDATORY that we take the Loss Damage Waiver protection for $28.49/day. THIS WAS A STRAIGHT OUT LIE. The additional charge was $113.96. Trying to get this removed - to even talk to a person - is proving quite challenging. I've had heavy sighs, been cut off, been disconnected, been transferred to wrong departments...DO NOT RENT WITH THIS COMPANY. The hidden fees are a stroke - or if you do plan on paying more than double what you are told your total will be. I guess we'll have to have. I spoke to 5 reps...all INCREDIBLY RUDE. The last one - some total b**** named "angel" refused to give me the confirmation number for the alleged refund and hung up on me when I asked her to repeat it. HORIIBLE EXPERIENCE - will post this review on every travel website available. STAY FAR FAR AWAY!!!

Feedback

Your Name

Your Email

Verification