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Original Comment About a month ago I contacted your customer service regarding a fan that I purchased 7 years ago. What occurred is that the pull chain was functioning correctly-the 3 light would not turn on. I provided the model number Brushed Nickel. The representative came back and told me that particular model is discontinued and there are no replacement parts available. That my best bet would be to go on the internet and search for part number .<br /> <br /> I did that and no one seems to have it. I then decided to go to my local Home Depot and I spoke to a representative in the lighting department. He told me it is the switch and that they carry a universal one and the cost was less than $4.00. <br /> <br /> I bought it and installed and now it works fine. I'm sorry to say that I'm very displeased with your company for not being upfront and informing me that it is just a pull switch that is defective. Also, I find it very hard to believe that your company doesn't carry the switch.<br /> <br /> I will avoid buying your products. Hopefully this comment will correct the deficiency of your service department.

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