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Original Comment ok who ever wrote a bad review about asus couldn't be more wrong. They aren't bad. they are WORSE than BAD!! Any way of putting NEGATIVE Stars? <br /> <br /> I bought a small desktop unit and K20BF and within one day I had to call MS because there was an issue with the windows install to which MS, (surprisingly) gave a good service. We successfully fixed the issue. Next problem was the HDMI port does not send a signal to the monitor to go into sleep mode nor does it even detect the monitor (tried 2 monitors) to which I finally fixed the issue of detecting the monitor because it would only work with a generic driver. But if the computer goes off the HDMI port no longer &quot;talks&quot; to the monitor so instead of it telling it to &quot;sleep&quot; it displays a &quot;check your cable connection&quot; message, which is usually due to a video card fault of some sort. Be it as it may I accepted that too. But what I found completely and utterly absurd was when the keyboard went faulty after 1 week and 4 keys refused to work, I then hooked up another keyboard (standard TS procedure) and it worked fine. So I call Asus and the agent I spoke with, a complete jackass, first tells me he needs to put me on HOLD to find out the options available to me for a faulty keyboard. I guess a congressional meeting of the highest powers is required in order to decide something sooooooo complicated. He comes back after leaving me on hold for about 6 minutes and tells me ( and you will love this), &quot;You need to send in your computer.&quot; WTF??? I had just finished telling him that the system works fine with another keyboard but this one had 4 keys that were faulty. So I demand to speak to a supervisor. Putting aside that AGAIN, he leaves me on hold but this time for almost 20 minutes, which in call centers is taboo. I been working in call centers for 13 years and no matter how long you need to keep a customer on hold, you check in with then at a reasonable interval varying somewhere between 2 and 5 minutes depending on call center policies. Nevertheless the sup apologizes for the hold time and replies with something stupid like, &quot;we are unusually busy right now&quot;. WTF does busy have to do with an agent checking in with you? He then proceeds to try to convince me that the pc has to be sent in and that if the keyboard is faulty they would repair it. NO ONE REPAIS KEYBOARDS. It's NOT COST EFFECTIVE!! Again, putting all that aside, why would I want to send in a brand new computer in for a faulty keyboard? It JUST ISN'T DONE!!<br /> Stay away from Asus. They may have reasonably good products in general, but the support they have (or lack there of), is not there and they don't have the customer's interest. Rule #1 is customer service: YOU DON'T PISS OFF THE CUSTOMER!! Service is EVERYTHING today and Asus doesn't seem to realize that. Or if they do, they aren't aware of what their call centers are doing to them.<br /> Someone posted above that they don't understand why so many people are posting bad reviews? Well buddy, you're in a world of your own, cause everyone else has had bad experiences with a company I one thought was better than Acer. Congrats Asus, you just dropped to the basement floor along with Acer! Robot agents and don't-care attitude from management.<br /> I need to go pack up my Asus crap system and return it while it's the first 2 weeks of purchase.<br /> <br /> All the rest of you who posted Asus was bad. REVIEW YOUR POST. They are worse than bad.

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