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Original Comment On 10/25/16 at approximately 1PM I visited your Dupont Circle location in Washington DC for lunch. I ordered a Shack Burger as this was my first visit to your establishment and thought that the most traditional of your burger offerings would be flawless and a true testament to how your burgers taste. Unfortunately my experience was not what I anticipated it to be and left a (frankly) bad taste in my mouth in regards to the service as well as the food. The cashier that took my order was pleasant but didn't seem to be interested in assisting my through my first time order and didn't seem very knowledgeable about the menu items. I requested a Shack Burger with it's original accoutrements sans the tomato, add bacon to my burger. The first burger I received didn't have tomato as requested but did have cheese, lettuce, no Shack Sauce and no Bacon. I informed the cashier that there had been a mistake. She took the burger back and handed it to another employee in the kitchen area who asked what was wrong with it. The cashier replied that it had no bacon and that I said it didn't have Shack Sauce. It didn't have either! Another employee that appeared to be tending the grill asked what was wrong with it and the other employee replied "She wanted Shack Sauce but doesn't know how to order it". A different employee approached at that point and hurried me to tell her what I wanted on the burger as to shuffle me out of the way. The second burger I received was a cheeseburger with nothing but bacon and a squirt of sauce on one corner of the burger. Absolutely no care was taken with my order and at that point I could not bother to wait any longer for them to get it right. I walked 6 DC blocks with a serious burger craving to patronize your restaurant and my lunch hour was running out. Not only was my order not properly prepared but my food was luke warm, dry on the inside and out and appeared and tasted less than freshly cooked. It did not at all resemble the burgers on your website. Unfortunately this event occurred on my first visit and I think it will be my last if this the way that all of your locations typically operate. Oh, and there was a manager or someone that I thought could be the manager (wasn't wearing a name tag & was in plain clothes) that came out to randomly chat with the cashier, but wasn't informed by any of the employees that there was an issue and so therefore didn't inquire about my service experience. My co-worker and I skipped Five Guys hoping to find a new favorite burger place in Shake Shack. Extremely disappointed! As soon as we stepped out of the door we declared never to go back. Seems that there is work to do, at least at the Dupont Circle location.

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