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Original Comment To whom it may concern, 10/30/16<br /> <br /> My name is Kathy Dugan and I booked a room through Hotel.com for Las Vegas for 10/28/16 and on my itinerary it say &quot;you won't be charged until you check in or check out&quot;... Ok Great!!!! And the agent that took my reservation told me the same thing... Will what happen the Hotel charged my room anyway for the first night at 9am on 10/28/16 way before I even got to the hotel or in town for that matter.<br /> <br /> The bad news is that when it went thought in put my account in over draft because I was shot by 20$ or so... If they had waited for me to check in, this wouldn't have happen. Today was pay day and I was going to the bank after work or if I had known ahead of time I would have made sure that there was enough money in there. But because I believed what was said I got my overdraft. Not happy at all,<br /> <br /> And the agent that I talk with about this say it was hotel policy to charge for a room to make sure <br /> <br /> that it was guaranteed and no refunds.... That's not right.... Im SOOOO upset about this... this is my daughter's wedding weekend and to start it this way is very WRONG.... <br /> <br /> I was also charge for another night and a resort fee, plus a security deposit of 100$ I was not told about....<br /> <br /> After this weekend I will never use your HOTEL.COM again if you can't stand by what you tell people.... <br /> <br /> I talked with the hotel manager and she said she couldn't help me, so needless to say I won't be using them at all either.....<br /> <br /> <br /> <br /> ONE ANGRY CUSTOMER!!!!!

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