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My neighbor has purchased a ticket to Istanbul. She has a 6 moth old puppy and has been told British Airways does not allow animals. She paid $900 for this ticket and has been told she cannot get a refund. She is a senior citizen and does not have an extra $900 to give away. I lived in England and flew home and brought two Yorkshire dogs home with me and I flew on BA. Who can I contact to help her get her money back.


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