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Original Comment WE have been a customer of AT&amp;T since 2000. We have been a customer of U-Verse since the service ( I use that term every loosely ) since it became available.<br /> <br /> I can honestly say that - on any level, any service, I have never had more problems with any other Company.<br /> <br /> Our U-verse cable goes out at a minimum of three times a week . We have had more tech calls than I can remember.<br /> <br /> We have had a contractor for AT&amp;T comes to our home to replace the pedestals in our back yard. With no contact from AT&amp;T of any kind , we were charged for having cut the underground cables ourselves ending in our being turned over to a collection agency.<br /> <br /> These contractors sliced into our power line resulting in loss of the power to our home. Having spoken to them last week , they deny having been to our home.<br /> <br /> Having talked to U-Verse, they acknowledge the number of service calls we have had , but can/wont provide any information regarding when these service calls took place , what their records show as the result of these calls or their process for underground digging. The average time we have spent on the phone with these calls is 2 hours.<br /> <br /> At the time of this posting our cable has gone out twice.<br /> <br /> While we understand that we are one of thousands of AT&amp;T/U-Verse services, the fact of the matter is that we cannot - in spite of our best efforts - found anyone who seems to really care about our experience or frustration.<br /> <br /> For anyone considering AT&amp;T/U-Verse as a service provider the best advice that I can offer is &quot;Buyer Beware&quot;.

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